Customer Care Operative

Consto Group Limited; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Care Operative to join their dynamic team. In this role, you will deliver exceptional service to customers, ensuring their satisfaction with repairs and maintenance in their homes. Your expertise in the house building process will be essential as you carry out joinery work, report faults, and collaborate with contractors and suppliers. This position offers the chance to make a real impact by identifying improvement opportunities while working independently. If you have a background in the building trade and excellent communication skills, this is the perfect opportunity for you to shine in a rewarding environment.

Benefits

Company van

Flexible working hours

Qualifications

• Experience in customer service roles with knowledge of the house building process.
• Proven ability to provide high-level quality service.

Responsibilities

• Carry out joinery and remedial work while ensuring customer satisfaction.
• Communicate effectively with teams and keep admin up to date.

Skills

Building trade background

Excellent communication skills

Ability to work unsupervised

Comfortable working at height

Tools

IT systems

CRM systems

Job description

My client, a house builder, is looking to recruit a Customer Care Operative. Reporting to the Customer Service team, you will be providing customers with an efficient, accurate, and high-level quality service and have knowledge of the house building process.

Key responsibilities will include, but are not limited to, the following:

• Carrying out joinery / making good remedial work
• Reporting and correcting minor faults
• Effectively representing the brand when working in customer homes, ensuring customers are happy with repairs carried out
• Regularly communicating and collaborating with the office team, contractors, and suppliers
• Keeping admin up to date / effectively utilising appropriate IT and CRM systems
• Identifying and highlighting opportunities for continuous improvement

About You

Ideally, you will have experience in a similar role providing customers with an efficient, accurate, and high-level quality service and have knowledge of the house building process.

Key Skills

• Ideally, you will have a building trade background
• Comfortable working at height and using ladders safely
• Excellent communication skills are essential
• Ability to work efficiently and effectively while unsupervised
• You will have access to a company van, so having a full UK driving license will be essential.