Senior DDI Engineer

HSBC Global Services Limited; Sheffield; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Technology Infrastructure Engineer, where you will collaborate with global teams to design and build digital services for millions. This role offers the opportunity to lead service improvements, manage enterprise-scale DDI solutions, and apply agile principles in a dynamic environment. With a commitment to professional development and a focus on inclusivity, this innovative firm provides a supportive workplace for all employees. If you're passionate about technology and eager to make an impact, this position is perfect for you.

Benefits

Private Healthcare

Professional Development Opportunities

Enhanced Maternity and Adoption Pay

Pension Scheme

Qualifications

• Experience in IT infrastructure roles with a strong understanding of network hardware.
• Proven team player with excellent communication and customer service skills.

Responsibilities

• Define and support strategic outcomes for services within the DDI team.
• Collaborate on infrastructure deliverables and support with global teams.

Skills

Network Hardware Understanding

IT Support Principles

Enterprise-scale DDI Solutions

Communication Skills

Crisis Response Leadership

Service Delivery Management

Project Management

Adaptability to New Technologies

Tools

Infoblox

QIP

Cygna AMS/AMM

Ansible

Jenkins

Git

Perl

Python

Shell

SQL

Javascript

Job description

Technology Infrastructure Engineer - DDI

Join HSBC's UK technology team, working closely with our global businesses to design and build digital services for millions of customers worldwide. Our teams include DevOps Engineers, IT Architects, Developers, Infrastructure specialists, Cybersecurity experts, and Project Managers.

As an HSBC employee in the UK, enjoy professional development opportunities, competitive pay, private healthcare, enhanced maternity and adoption pay, and a pension scheme.

Principal Responsibilities

1. Define, deliver, and support strategic outcomes for services and applications within the DDI team.
2. Maintain environment efficiency with minimal customer disruption.
3. Collaborate with the global team on infrastructure deliverables and support.
4. Follow ITIL processes such as incident, problem, change, and release management, implementing best practices.
5. Apply agile principles for daily workload management and visibility.
6. Lead service improvements and foster a culture of continuous improvement.
7. Participate in on-call support rotations, providing 2nd/3rd line DDI incident support.

Minimum Requirements

• Strong understanding of network hardware, software, and IT support principles, with experience in IT infrastructure roles.
• Expertise in managing enterprise-scale DDI solutions (DNS, DHCP, IPAM).
• Proven team player with reliable communication and customer service skills.
• Ability to lead crisis response and work under pressure.
• Experience managing service delivery in dynamic environments.
• Knowledge of software development and deployment lifecycles.
• Project management skills for leading large projects.
• Enthusiasm for learning and adapting to new technologies.

Desirable Skills

• Experience with DDI tools like Infoblox, QIP, or Cygna AMS/AMM.
• Familiarity with configuration management, CI/CD tools (Ansible, Jenkins, Git).
• Scripting skills in Perl, Python, Shell, SQL, or Javascript.

We value diversity and inclusivity. HSBC is committed to creating accessible workplaces and welcomes candidates with disabilities, long-term conditions, or neurodivergence for interviews. For accommodations during recruitment, contact our Recruitment Helpdesk via email or phone.