Senior DDI Engineer

TN United Kingdom; Sheffield; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player in the banking sector is seeking a talented IT Infrastructure Specialist to join their dynamic team. This role involves defining and supporting strategic outcomes for DDI services, collaborating with global teams, and ensuring efficient service delivery. You will leverage your expertise in managing enterprise-scale DDI solutions while adhering to ITIL best practices and agile principles. The company offers a competitive pay and benefits package, including private healthcare and professional development opportunities. Join this forward-thinking organization and make a significant impact in the world of digital banking.

Benefits

Private healthcare

Enhanced maternity and adoption pay

Support upon returning to work

Contributory pension scheme

Qualifications

• Strong understanding of IT infrastructure roles and network principles.
• Expertise in managing enterprise-scale DDI solutions.
• Ability to lead crisis response and manage service delivery.

Responsibilities

• Define and support strategic outcomes for services provided by the DDI team.
• Collaborate with global teams to drive infrastructure deliverables.
• Participate in on-call rotation for system support and problem resolution.

Skills

IT infrastructure management

DDI solutions (DNS, DHCP, IP Address Management)

Project management

Customer service

Crisis response

Software development lifecycle

Agile principles

Education

Degree in Computer Science or related field

Tools

Ansible

Jenkins

Git

GitHub

QIP

Infoblox

efficientIP

F5 GTM / Big-IP DNS

SQL

Unix

Job description

Job Description

Join our technology teams in the UK, working closely with our global businesses to design and build digital services that enable our millions of customers worldwide to bank quickly, simply, and securely. Our teams manage IT infrastructure, data centres, and core banking systems that power a leading international bank. Our multidisciplinary teams include DevOps Engineers, IT Architects, Front and Back End Developers, Infrastructure specialists, Cybersecurity experts, and Project and Programme managers.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. Benefits include private healthcare for all UK-based employees, enhanced maternity and adoption pay, support upon returning to work, and a contributory pension scheme with a generous employer contribution.

Responsibilities

1. Define, deliver, and support strategic outcomes for services and applications provided by the DDI team.
2. Maintain the environment efficiently with minimal disruption to customers.
3. Collaborate effectively as part of the global team to drive infrastructure deliverables and support requirements.
4. Follow ITIL processes correctly, including problem, incident, release, change, and configuration management, implementing ITIL best practices where applicable.
5. Apply disciplined agile principles for daily visibility and workload delivery.
6. Identify, monitor, and track service improvements, fostering a culture of continuous improvement.
7. Participate in an on-call rotation for system support outside normal hours post-training, providing 2nd/3rd line support for incidents and leading problem resolution.
8. While not having direct line management responsibilities, deputise as needed.

Minimum Requirements

• Strong understanding of network hardware, software, and IT support principles, with extensive experience in IT infrastructure roles, including hardware, software, operations, and networks.
• Deep expertise in managing enterprise-scale DDI solutions (DNS, DHCP, IP Address Management).
• Proven team player with honest and open communication, reliability, and a commitment to excellent customer service.
• Ability to lead crisis response and recovery under pressure, delivering within tight deadlines.
• Skill in managing and prioritising service delivery in a dynamic technical environment.
• Good understanding of software development and deployment lifecycles, with the ability to interpret complex business and IT requirements.
• Experience leading large projects with solid project management knowledge.
• Desire to learn new skills, take on challenges, and adapt to new technologies quickly.

Preferred Skills

• Experience with DDI (DNS, DHCP, IPAM), QIP, Infoblox, efficientIP, Cygna AMS/AMM, F5 GTM / Big-IP DNS, SQL, Unix.
• Proficiency in modern configuration management, infrastructure as code, and CI/CD tools such as Ansible, Jenkins, Git, and GitHub.

At HSBC, we value diversity and inclusion. We are committed to creating an inclusive workplace for everyone, regardless of gender, ethnicity, disability, religion, sexual orientation, or age. We are proud to be a Disability Confident Leader and will offer interviews to candidates with disabilities, long-term conditions, or neurodivergence who meet the role's minimum criteria. If you require accommodations during the recruitment process, please contact our Recruitment Helpdesk.