Customer Service Co-ordinator

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; Coleshill CP; Hybrid; GBP 27,000; Full time

Job summary

An exciting opportunity awaits a dynamic individual as a Sales Administrator or Customer Service Coordinator in a well-known global manufacturing firm. Located in Coleshill, this role offers a perfect blend of office and hybrid work, allowing you to thrive in a supportive environment. You'll be instrumental in delivering exceptional customer service, processing orders, and managing customer data. With a competitive salary of up to £27,000 and generous holiday benefits, this position is ideal for someone passionate about enhancing customer experiences while contributing to business growth. If you're ready to make an impact, this could be the perfect role for you.

Benefits

23 + 8 bank holidays

Free Parking

Hybrid working (4 days office, 1 day home)

Qualifications

• Previous experience in a similar role is essential.
• Strong communication skills are required for customer interaction.

Responsibilities

• Process orders and contracts for new and existing customers.
• Communicate effectively with customers via phone and email.

Skills

Customer Service Experience

Communication Skills

Attention to Detail

Multi-tasking

MS Office Proficiency

Time Management

Interpersonal Skills

Tools

MS Office

Job description

Are you a Customer Service Co-ordinator or a Sales Administrator looking for a new role? Do you have a passion for delivering a best in class customer experience? Do you want to work for a well-known global manufacturer based in Coleshill? If so, this could be the perfect role for you?

An amazing opportunity for a Sales Administrator or a Customer Service Coordinator to join a fun and friendly organisation based in Coleshill.

Benefits:

• Salary up to 27,000
• Permanent role
• Holidays: 23 + 8 bank holidays
• Location: Coleshill
• Hybrid available: 4 days office based, 1 day home based
• Free Parking

Duties/Responsibilities:

Working closely with the rest of the support team, the holder of the position must ensure the best possible customer focus when looking after customers with the objective of maintaining business and growing the customer base from a financial perspective.

Responsibilities:

• Process orders/contracts for new customers and/or follow-up on contracts for existing customers.
• Make decisions about extensions to contracts and amendments.
• Look after new customers and existing customers.
• Review order quantities and factors relevant for a customer's profitability.
• Prepare and manage customer data.
• Service activities once delivery has taken place.
• Communicate with the customer in writing and on the phone.
• Handle the escalation list, take into consideration the criteria of customer focus and adding value.
• Review invoices and process any corrections that may be required.
• Work together with Accounting to create invoices.
• Process cancellations and forward onto other departments.

Skills/Experience required:

• Previous experience in a similar role
• Excellent communication skills both written and verbal
• Meticulous attention to detail
• Ability to multi-task
• Proficient in the use of MS Office packages including MS Excel
• Excellent time management and organisation skills
• Friendly and personable personality

If this sounds like you, please apply today!

Not what you're looking for? Get headhunted for relevant jobs.