IT Support Engineer Northampton (IT Support)

Bellrock Group; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in facilities and property management seeks an IT Support Engineer for their Northampton office. The role involves providing IT support to onsite and remote employees, troubleshooting issues, and ensuring smooth IT operations. With a focus on customer service and technical expertise, this position offers opportunities for growth and a supportive work environment.

Benefits

25 days annual leave plus bank holidays

Pension scheme

Life cover

Paid sick leave

Wellness programs

Enhanced parental leave

Salary sacrifice schemes

Holiday purchase options

Healthcare plans

Qualifications

• Minimum of 3 years’ experience in an IT environment.
• Experience configuring Windows 11.
• ITIL and Microsoft certifications are advantageous.

Responsibilities

• Provide end-user IT support in person and over the phone.
• Log, prioritize, and resolve IT Service Desk tickets.
• Set up new user accounts and profiles.

Skills

Customer Service

Communication

Time Management

Troubleshooting

Education

5 GCSEs grades A-C

Tools

Microsoft Office 365

Active Directory

MDM platforms (Intune)

Job description

IT Support Engineer (Northampton)

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems but also provides peace of mind. We are technology-led and people-driven. When you’re part of Bellrock, you’ll have everything you need to excel at work because our people are the heart of our business. We aim to help them shine.

Bellrock is a technology-driven facilities and property management provider that has experienced rapid growth through organic development and mergers over recent years.

This role is based at our Northampton office and involves working as an IT Technician and Customer Service representative. We seek an enthusiastic individual with a passion for technology and excellent customer service skills to support our onsite and remote employees. You will be the sole IT employee at this site, serving as the first point of contact for all IT issues, while collaborating with the broader IT team across various locations.

The IT team supports over 1,500 users across multiple sites in England and Scotland. The ideal candidate will have a proactive attitude, excellent communication skills, and confidence under pressure.

The role is primarily office-based, five days a week, with occasional travel to other sites. Responsibilities include providing first and second-line IT support, assisting with recent acquisitions, and supporting hardware, software, audiovisual, and user needs onsite, as well as remote support for wider IT operations.

On-the-job training will be provided through mentoring and guidance from senior team members.

How will you be the change?

We believe every role is vital in providing peace of mind to our customers. Every part of the business contributes to our progress, and everyone can be the change that drives value and innovation.

Responsibilities:

1. Provide end-user IT support in person and over the phone.
2. Log, prioritize, and resolve IT Service Desk tickets.
3. Set up new user accounts, profiles, and Office 365 mailboxes.
4. Troubleshoot and resolve issues with PCs, laptops, mobiles, conference equipment, printers, and other devices.
5. Configure mobile and tablet devices via MDM platforms (Intune).
6. Maintain the IT Asset Register.
7. Install and configure operating systems and applications.

What does it take?

If you’re ready to energize our business and share in our success as an IT Support Engineer, you will need:

1. Broad knowledge of IT systems.
2. Basic network troubleshooting skills.
3. Experience configuring Windows 11.
4. Ability to troubleshoot hardware and software issues.
5. Experience with computer imaging.
6. Knowledge of Active Directory, Security groups, and Group Policy.
7. Proficiency in Microsoft Office 365, including Teams.
8. Experience supporting audiovisual and conference equipment.
9. Minimum of 3 years’ experience in an IT environment.
10. 5 GCSEs grades A-C.
11. ITIL and Microsoft certifications are advantageous.
12. Excellent interpersonal and customer service skills.
13. Strong time management skills.
14. Ability to work independently and as part of a team.

Working arrangements

We support flexible working practices. The successful candidate will work at our Northampton office, NN4 7XD, Monday to Friday, 8:30-17:00, with potential for remote work where appropriate.

What can we offer you?

Our benefits include 25 days annual leave plus bank holidays, pension scheme, life cover, paid sick leave, wellness programs, enhanced parental leave, salary sacrifice schemes, holiday purchase options, discounts, healthcare plans, and more.

Helping you to shine

We promote diversity and inclusion, ensuring everyone feels welcome and supported. We offer opportunities for growth, flexible work, and wellbeing support.

Ready to start shining?

If you’re passionate about your career and eager to grow with Bellrock, we’d love to hear from you. Apply today and join a workplace that values your contribution and helps you shine.