Duty Manager

Wave Active; Lewes; On-site; GBP 22,000; Full time

Job summary

Join a vibrant team at a community-focused leisure centre where you will play a pivotal role as a Duty Manager. This position allows you to lead and inspire a dedicated team, ensuring that every customer experiences exceptional service. Your responsibilities will encompass staff management, health and safety oversight, and maintaining the highest standards in cleanliness and maintenance. With a strong emphasis on community engagement, this role is perfect for someone passionate about leisure and customer service. If you're driven, enthusiastic, and ready to make a difference, this is the opportunity for you.

Qualifications

• Experience in customer-focused service delivery environments.
• Ability to lead teams and manage staff effectively.

Responsibilities

• Lead and inspire staff to deliver high standards of customer care.
• Manage health and safety, finance, and programming at the leisure centre.

Skills

Customer focused

Leadership

Team Player

Cash handling

Interpersonal skills

Organisational skills

Time management

Coaching

Flexibility

Education

National Pool Lifeguard Qualification (NPLQ)

Current First Aid Certificate

Pool Plant Operators Qualification

Coaching qualification in one or more sports

Tools

Microsoft Office

Job description

Location:

Lewes Leisure Centre, Lewes

Salary:

£21,980.48 per annum

Hours:

33.5 hours per week (3 week rota including early, late & weekend shifts)

Job Description

The Wave Team has considerable experience in the management of all aspects of community leisure, such as managing leisure centres (wet and dry), operating dual use sites (for example, schools and colleges), running sport and physical activity programmes (both indoor and outdoor).

This role is central to providing a friendly, safe and efficient service to all of our customers at the leisure centre. As such it is vital that the post holder is an inspirational role model at all times, leading and motivating their teams as they strive to deliver excellence in all areas of operating a busy centre.

Summary of Main Duties

As Duty Manager you will lead and inspire a team of staff in delivering the highest possible standards of customer care and service delivery at all stages of a customer’s experience with Wave so that Wave becomes the leisure destination of choice for the communities in which it works.

There are seven key areas of the Duty Manager's Role:

1. Staffing and Staff Management.
2. Health and Safety.
3. Finance.
4. Programming.
5. Performance.
6. Marketing and Sales.
7. Cleanliness and Maintenance.

Person Specification

• Customer focused
• Driven and Enthusiastic
• Passion for providing exceptional service
• Can do attitude
• Pro-active
• Team Player
• Staff supervision, leading teams to deliver high results, meet targets and respond to changing priorities.
• Previous experience of work in a customer focused service delivery environment.
• Cash handling/reconciliation and experience of following financial systems.
• Able to calculate figures for a wide range of applications.
• To hold or to be able to obtain a National Pool Lifeguard Qualification (NPLQ)
• Current First Aid Certificate
• Pool Plant Operators Qualification
• Coaching qualification in one or more sports
• Strong interpersonal skills with the ability to adapt communications and approach to suit different circumstances.
• Good organisational skills.
• Leadership and coaching experience.
• Excellent time management.
• Experience of recruiting, training and developing staff.
• Familiarity with Microsoft Office applications.
• To be flexible to the changing demands of the business.
• To be able to follow Wave Active Limited Policies and Procedures.

Apply now