Duty Manager - Notting Hill

Cineworld Cinemas Ltd; Greater London; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a dynamic cinema environment as a Duty Manager, where you will play a pivotal role in delivering exceptional customer experiences and operational excellence. This position offers the opportunity to lead a dedicated team, ensuring that every guest enjoys a memorable visit. You will be responsible for managing people, driving performance, and maintaining the highest operational standards. If you are passionate about cinema and thrive in a fast-paced environment, this role is perfect for you. Embrace the chance to grow your career in a vibrant setting that values teamwork and customer satisfaction.

Qualifications

• Experience in managing teams and delivering exceptional customer service.
• Strong financial acumen with a focus on P&L management.

Responsibilities

• Manage and motivate a team to deliver excellent customer experiences.
• Ensure operational excellence and adherence to company standards.

Skills

People Management

Customer Service Excellence

Operational Standards Management

Financial Management

Coaching and Mentoring

Education

High School Diploma

Management Qualification

Tools

Point of Sale Systems

Scheduling Software

Job description

Job Title:

Duty Manager

Direct Report To:

General Manager

Responsible For:

Supervisors, Customer Service Assistants & Picturehouse Hosts

Job purpose

To deliver the key business objectives and operational excellence through effective management of people and cinema operations. Responsible for managing, coaching, and motivating the team to consistently deliver an exceptional customer experience to the standard required by Picturehouse. Provide an engaging work environment, championing succession and development opportunities for all. Focused on delivering excellence in all areas of the business and supporting colleagues, whilst ensuring maximum contribution to the delivery of the cinema’s KPIs.

Main duties

* Deputise for the General Manager (in the absence of a Deputy General Manager)

* Ensure effective delivery of all business KPIs and business objectives

* Ensure that the business is running efficiently, effectively, and in line with company expectations, policies, and procedures

* Ensure any assigned area(s) of responsibility are delivered in line with business requirements

People

* Take ownership of own development and the development of your direct reports

* Engage teams to deliver improved business results through effective people management practices including coaching, mentoring, and driving personal accountability, development, and performance

* Implement, deliver, and achieve your business and performance excellence objectives

* Encourage a positive work environment where all employees can thrive

Customer

* Maintain a management presence at key business times to improve the Customer journey and support your team to deliver the ‘Nothing is too much trouble’ customer experience

* Maintain, build, and promote awareness of film products, promotions, etc.

Operational Excellence

* Ensure the highest standard of on-screen presentation, programming, scheduling, housekeeping, maintenance, and operational standards are upheld at all times.

* Ensure staff scheduling and deployment are managed accordingly to meet the demands of the business.

* Ensure the well-being of all employees, customers, and visitors is in line with Health & Safety policy, company procedures, and operational guidelines.

* Ensure all relevant licensing, legislative, and business compliance is adhered to.

* Maintain operational standards to Picturehouse’s expectations.

Finance

* Improve the management of the cinema’s controllable P&L/petty cash expenditure and payroll costs to ensure in line with forecasts, targets, and budgets

* Reduce travel and accommodation costs through effective forward planning.

* Manage risk by minimising fraud, cash, and stock loss within the business and maintaining banking controls

* Maximise all revenue opportunities including retail and Membership sales through effective management and promotional initiatives and incentives

Along with your main duties, you will also be expected to carry out any other duties that are reasonably asked of you.

Note: This job description reflects the present requirements of the post. As duties and responsibilities change and develop the job description will be reviewed and is therefore subject to amendment.