Customer Advisor

TN United Kingdom; Basingstoke; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Customer Advisor to join their team in Basingstoke. This role offers an opportunity to gain valuable experience in a retail environment, providing essential customer service and support while promoting in-store offers. Successful candidates will receive award-winning training and have access to various employee benefits, including discounts and a retirement savings plan.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced leave pay for parents

Flexible benefits scheme

Access to 24/7 counselling support

Qualifications

• Ability to excel in a fast-paced environment.
• Desire to be a brand ambassador.
• Experience in customer care is a plus.

Responsibilities

• Assist customers and answer their questions.
• Promote in-store offers and enhance customer experience.
• Maintain store operations and cleanliness.

Skills

Effective communication

Listening skills

Team player

Attention to detail

Job description

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Role Details

The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge. This could be the start of a new career with us.

About the role

You will work onsite and report to the Assistant or Store Manager. Your role could involve helping on the tills, advising customers, or working in our back shop. You will also:

• Help customers and put them at ease; listen to their needs, answer questions, recommend products, or offer a basket — the little things make a difference.
• Promote our in-store offers and schemes to enhance customer experience.
• Ensure smooth store operations by displaying products correctly, providing excellent service at the tills, or assisting with stock in the stock rooms.
• Collaborate with team members to maintain a clean and presentable store environment.
• Receive award-winning training accredited by the Institute of Customer Service.

What you’ll need to have

These are the essential skills or experience needed to succeed:

• Full training is provided; we seek individuals who excel in a fast-paced, varied environment.
• Effective communication and listening skills.
• A collaborative team player.
• Attention to detail in customer interactions.
• A desire to be a proud brand ambassador for Boots and help customers find the best products.

It would be great if you also have

These are desirable but not essential:

• Experience in customer care and service, though not mandatory.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced leave pay and a gift card for expecting or adopting parents
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health

Find out more at boots.jobs/rewards. Salary estimates on third-party sites are not endorsed by Boots.

Why Boots?

We promote an inclusive environment where everyone can be themselves and reach their potential. We are proud to be an equal opportunity employer, embracing diversity and fostering a positive workplace.

What's next?

If successful, you will be invited for an in-store interview within 14 days. We are open to discussing part-time and job share options and provide reasonable adjustments for the application and interview process.