Manager Trainer

Hickorys Smokehouse; Gloucester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading restaurant chain is seeking a Management Development Trainer to inspire and develop restaurant managers. This role focuses on delivering effective training programs, enhancing guest experiences, and fostering a positive company culture. The ideal candidate will embody the brand's values and drive managerial success across multiple locations.

Qualifications

• Lead with integrity and set high standards.
• Build strong relationships and create an inclusive environment.

Responsibilities

• Deliver training programs and masterclasses for managers.
• Analyze guest experiences and refine training programs.
• Support management teams in developing training tailored to individual needs.

Skills

Effective Communication

Leadership Development

Time Management

Adaptability & Problem-Solving

Emotional Intelligence

Job description

Job Description

Management Development Trainer

As a Management Development Trainer, you’ll be the driving force behind the growth and development of our restaurant managers, helping them reach their full potential!

You’ll be the key link between day-to-day management training, our area managers, and the central training team, ensuring every manager gets the tools they need to launch their career in Hickory’s.

With a dedicated area of restaurants under your wing, you’ll take ownership of the training journey for all managers in those venues, making sure that they are keeping the Hickory’s culture at the heart of everything they do, from onboarding all the way through their career.

Your role is all about actively inspiring and developing talent, making sure every manager feels supported and ready to succeed.

This role isn’t just about the day-to-day skills of being a manager in a restaurant; it is just as important that you are inspiring and role modeling the Hickory’s culture in every action and interaction, ensuring our ethos of Southern Hospitality is ingrained into every manager as part of their DNA.

What You'll Do

Team Development

• Be the ultimate brand ambassador, embodying our culture and values with a positive attitude every day.
• Champion and deliver an industry-leading Manager In Training (MIT) programme that inspires and engages, brings our Hickory’s culture to life, and creates superstar managers that support business growth and succession.
• Represent the brand as an expert, creating exciting initiatives, engaging on social media (HUB), and spotting opportunities to enhance the guest and team experience.
• Be a role model! A cultural ambassador that never accepts excuses or second best. As a champion of high standards, professionalism, and the 5-star experience, you'll inspire everyone around you.
• Lead ‘Orientation Days’ for new managers, ensuring they feel welcomed and excited to join the team.
• Oversee management training programs, working with managers and the Learning and Development team to assess training needs and create action plans.
• Design and deliver training programmes and masterclasses that will support the growth and development of MITs and management teams.
• Support and develop Management In-Store Trainers (MISTs) to deliver impactful training in restaurants for MITs and existing management teams.
• Review training weekly to provide feedback and make adjustments as needed, ensuring all managers stay on track.
• Ensure all managers complete their online learning modules.

Guest Experience

• Train and coach team members, new and seasoned, on everything from southern hospitality to running a section like a pro.
• Be a role model for delivering outstanding guest service and southern hospitality, whether it’s during a masterclass or a simple smoker tour.
• Review guest experiences, analyze feedback, and refine training programs to ensure every guest has a memorable visit.

Restaurant Operations

• Work with management teams to ensure that Managers In Training (MITs) have training programmes built that meet their learning needs and support a pipeline of future stars.
• Support MISTs in designing training plans for MITs that are tailored to their individual learning needs and business requirements.
• Partner with management teams to support ‘How’s It Going’ chats, probation meetings, and recruitment of new managers.
• Drive the progress of NPS scores within restaurants by encouraging a culture of feedback and continuous improvement.

Learning and Development

• Focus on delivering five essential areas: Effective Communication, Leadership Development, Time Management, Adaptability & Problem-Solving, and Emotional Intelligence.

Who You Are

Authentic

• Lead with integrity, set high standards, act with humility and self-awareness, and hold yourself accountable to targets and deadlines.

Welcoming

• Build strong relationships, create an inclusive environment, and communicate empathetically across the business.

Passionate

• Be a change agent, foster a positive environment, and advocate for personal and team development.

Daring

• Embrace challenges, innovate, and stay true to our brand’s values while striving for excellence.

Community-Driven

• Encourage involvement in local initiatives and foster a sense of belonging within the business.

Ready to make an impact, inspire growth, and champion development? Let’s go!