Family Support Worker (Hybrid)

TN United Kingdom; Derry/Londonderry; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A well-established organisation in Northern Ireland is seeking a Family Support Worker to provide essential support to individuals and families affected by illness. This hybrid role involves home visits and flexible working hours, focusing on empowering clients and connecting them with necessary resources. The ideal candidate will have relevant qualifications and experience in social care or related fields, along with exceptional communication skills and a passion for helping others.

Benefits

Paid mileage

Home office equipment and mobile phone supplied

Qualifications

• 2+ years experience with individuals or families with complex needs.
• Ability to work with people in crisis in a calm and professional manner.

Responsibilities

• Provide support and information to members via home visits and other communications.
• Advocate and represent individual's needs when liaising with other organisations.
• Contribute to the development of print and online materials.

Skills

Communication

Empathy

Organizational Skills

Education

Qualification in social care/social work/nursing/counselling

Job description

Social network you want to login/join with:

Family Support Worker (Hybrid), Londonderry

col-narrow-left

Client:

Staffline Group PLC

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

e5d6e1cc44f9

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

col-wide

Job Description:

Our client, a well-established organisation in NI is seeking to recruit a Family Support Worker (Home Based with travel in Derry) to join their dedicated team.

The main aim will be to provide support and information to people affected by illness and their families helping to maintain their independence and lead as normal a life as possible, empowering them to access their full entitlements, keeping them informed of developments in the management of the disease and assisting them in connecting and engaging with other people affected by similar illnesses

Duties and Responsibilities:

• Provide support and information to members via home visits, telephone, email and other communications.
• Work to maximise the membership of the organisation by ensuring a good working relationship and effective referral process with relevant statutory bodies
• Respond to enquiries about the illness and the work of the Association, offering support or sign posting to other appropriate services
• Advocate and represent individual's need when liaising with other organisations.
• Actively facilitate regional support groups and opportunities for members to connect.
• Raise awareness of the organisation through engagement, information sharing and training with statutory and community/voluntary organisations.
• Contribute to the development of print and online materials including web content and newsletters.
• Keep an accurate record of your daily activities.
• Provide general day to day administration to support the organisation
• Ensure compliance withal policies.
• Contribute to the development and implementation of strategies and operational plans.
• Assist with member activities including but not limited to befriending, awareness raising, events, youth activities and fundraising as required.

Hours of work:

• Woking flexibly to attend events, meeting and visits as required

Requirements:

• Qualification in social care/social work/nursing/counselling or other relevant area.
• 2 years plus experience with individuals or families with complex needs preferably in the areas of mental health or disability.
• Clear understanding of the range of statutory and voluntary services available to carers and people with a disability or serious illness.
• Ability to work with people in crisis in a calm and professional manner.
• Exceptional communication skills and be empathetic and non-judgmental.
• Self-motivated and well organised with strong administrative skills.
• Have an understanding of the need for client confidentiality and collaborative working and be able to travel independently within the service area.
• Work flexibly and efficiently to meet the needs of clients and the Association.
• Must have a dedicated workspace within your home
• Full Licence and car insurance (which will need to be updated for business cover) and have access to transport to allow them to fully meet the requirements of the post.
• You will be passionate about helping people.

In Return:

• Paid mileage
• Home office equipment and mobile phone are supplied

Why use Staffline?

This may not matter to you when you're looking for a new opportunity, but we just wanted to tell you a little bit about Staffline. We know that finding the right job can be challenging and we have the tools and resources to help you succeed. An established recruitment agency since 1986, we offer permanent and temporary job solutions to lots of different clients in multiple industry sectors in Northern Ireland and Republic of Ireland.