Client Services Director

MBN Solutions; London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

A leading independent marketing effectiveness agency is seeking a Client Services Director to lead a prominent international FMCG account. This role involves managing MMM projects, developing strong client partnerships, and driving actionable insights within a dynamic and collaborative team environment. With a competitive salary, annual performance bonus, and a clear path to leadership, this is an exciting opportunity for an experienced professional looking to grow their career.

Benefits

Flexible hybrid working

25 days holiday + birthday off

Clear path to leadership & career growth

Qualifications

• 5+ years in a senior client-facing role in analytics/media/consulting.
• 3-5 years hands-on MMM experience (FMCG sector preferred).
• Confident in presenting complex data in a clear, commercial way.

Responsibilities

• Oversee and deliver MMM projects from scoping to presentation.
• Manage key client relationships and stakeholder engagement.
• Identify growth opportunities within existing accounts.

Skills

Client Leadership

Strategic Thinking

Project Leadership

Stakeholder Management

Job description

Client Services Director – Marketing Effectiveness (MMM)

We’re hiring a Client Services Director to lead a high-profile, international FMCG account for a rapidly growing, independent marketing effectiveness agency. This is a unique opportunity to combine client leadership, strategic thinking, and hands-on marketing mix modelling (MMM) within a collaborative and innovative environment.

The Role

You’ll manage end-to-end delivery of MMM projects across multiple markets, ensuring technical excellence and strong client partnerships. You’ll work closely with internal teams and senior stakeholders to drive actionable insights, optimise media investment, and grow the client relationship.

What You’ll Do

Oversee and deliver MMM projects from scoping to presentation

Manage key client relationships and stakeholder engagement

Identify growth opportunities within existing accounts

Lead and mentor a high-performing analytics team

Ensure modelling and data quality standards are met

Handle project resourcing, timelines, and financials

About You

️ 5+ years in a senior client-facing role in analytics/media/consulting

️ 3–5 years hands-on MMM experience (FMCG sector preferred)

️ Confident in presenting complex data in a clear, commercial way

️ Strong project leadership and stakeholder management experience

️ Highly organised, detail-oriented, and collaborative

What’s On Offer

Competitive salary + 10% annual performance bonus

Flexible hybrid working (Central London office)

️ 25 days holiday + birthday off

Clear path to leadership & career growth

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