Workforce Systems Support Administrator

Betsi Cadwaladr University Health Board; Abergele; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading health organization in North Wales seeks a motivated Workforce Systems Support Administrator. The role involves providing high-quality administrative support, maintaining the Electronic Staff Record system, and contributing to team goals. Candidates should have strong organizational skills and a background in administration, ideally with NHS experience. This position offers full training and opportunities for professional development.

Qualifications

• Knowledge of administration and HR procedures.
• Experience working for the NHS.
• At least one year’s experience in a HR environment.

Responsibilities

• Provide clerical and administrative support to teams.
• Undertake Establishment Control process.
• Maintain ESR database and generate reports.

Skills

Organisational Skills

Interpersonal Skills

Administrative Skills

Education

NVQ level 3 in an administrative-related field

Certificate in Personnel Practice (CPP)

Tools

Microsoft packages

Job description

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Job Overview

This post is a Fixed term/Secondment for 4 months to meet the needs of the service.

Do you pride yourself on exceptional customer service and have the ability to accurately process high levels of data and information? Are you a team player, who strives to exceed goals, with a proactive “can do” attitude? Do you enjoy learning and developing in a fast-paced environment? Do you have a keen eye for detail and enjoy problem-solving tasks? If so, look no further, this may be the post for you.

We are the Workforce Systems Information team, responsible for developing and maintaining BCUHB’s Electronic Staff Record system (ESR), Establishment Control process, and Workforce Information.

We have an exciting opportunity for a motivated individual to join our team as a Workforce Systems Support Administrator. The post holder will support the delivery of a comprehensive, high-quality administrative service.

When in post, the successful candidate will be provided with full training related to the area of work and will benefit from the wealth of experience and knowledge within the team. You will develop and demonstrate positive values, working towards the organisation's purpose to improve health and deliver excellent care.

Some elements of home working may be available for this post, which would be discussed at interview.

Main duties of the job

• Provide effective, comprehensive clerical and administrative support to Establishment Control, Workforce Systems, and Information Teams, ensuring service delivery within defined quality standards.
• Undertake all aspects of the Establishment Control process, ensuring proficient service delivery, and communicate effectively via various channels, offering guidance and assistance where required.
• Support the Establishment Control process with insights and reporting to meet Key Performance Indicators.
• Contribute to the Workforce Systems and Information Team and Governance Programme by ensuring the ESR database is maintained and reports are generated to support KPI completion.
• Provide administrative cover for the wider team to meet deadlines as necessary.

The ability to speak Welsh is desirable; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others, or simply want a fresh start, Betsi Cadwaladr University Health Board (BCUHB) in North Wales offers a supportive environment. We are the largest health organisation in Wales, providing primary, community, mental health, acute, and elective hospital services for around 700,000 people across North Wales. Join our team and benefit from our organisational values and ‘Proud to Lead’ framework.

We promote equality and diversity and are proud to be a “Disability Confident Employer”.

Please check your email regularly; successful applicants will receive correspondence via the registered email.

Applications may be submitted in Welsh or English; submissions in Welsh will not be treated less favorably.

Detailed Job Description and Main Responsibilities

See the attached full Job Description and Person Specification or click “Apply now” to view in Trac.

Person Specification

Qualifications

• NVQ level 3 in an administrative-related field, Certificate in Personnel Practice (CPP), or equivalent experience.
• ECDL or equivalent skills.

Experience

• Knowledge of administration and HR procedures through training and experience.
• Experience working for the NHS.

Desirable criteria

• Knowledge of Establishment Control, ESR/CAJE systems.
• Experience in training delivery.
• At least one year’s experience in a HR environment.

Skills

• Excellent administrative and organisational skills.
• Ability to manage competing demands and deadlines.
• Excellent interpersonal skills, including tact, persuasion, and diplomacy.
• Ability to work within policies and procedures.

Knowledge

• Working knowledge of Microsoft packages.

Personal Qualities

• Ability to work under pressure and adapt to changing priorities.
• Flexible, adaptable, and able to maintain confidentiality.
• Use of initiative and independent working skills.

Other

• Ability to travel during work hours.

Welsh speaking is desirable.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Hospitals and Health Care