Lead Technician - French Speaker

Rhian_Convatec; Cheltenham; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading medical products company is seeking a bilingual Lead Technician to provide IT support for their expanding Home Service Group. The role requires a strong background in IT support, effective communication in French and English, and a commitment to enhancing customer service across the UK and France.

Qualifications

• Minimum 3 years of IT support experience.
• Fluent in English and French.
• Understanding of ITIL and Change Management best practices.

Responsibilities

• Provide 1st and 2nd level IT support to end users.
• Support IT infrastructure at HSG sites in the UK and France.
• Collaborate with IT teams across UK, US, and France.

Skills

IT support

Network configuration

Communication

Education

Degree in ICT-related discipline

Tools

Windows devices

Mobile device management

Job description

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.com
At Convatec, we’re transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other. We’re aiming for nothing short of excellence. Join us on our journey to #ForeverCaring as a Lead Technician, and you’ll do the same.

Position Overview:

An exciting opportunity for a multilingual IT Support technician fluent in French and English, who is required to support the expanding Home Service Group business. The successful candidate will provide high-quality support to public-facing customer service teams and fast-moving distribution centres, both onsite and via remote connection across the UK and France.

The successful candidate would need to demonstrate a wide-ranging set of IT skills to provide 1st and 2nd level support to end users, responding timely and effectively to issues and incidents, and supporting compliance with regulatory needs in both countries. Additionally, the ability to communicate technical details effectively in both French and English and to all levels and areas of the business will be essential.

Key Responsibilities:

• Collaborate and support all IT teams across UK, US, and France.
• Own issues to resolution or effectively hand them over for continuity.
• Support and maintain IT infrastructure at all HSG sites in the UK and France.
• Help manage and support Amcare/HSG service desk functions.
• Provide prompt and friendly support to end users with all IT issues.
• Provide prompt application support to users and ensure maximum effectiveness of business applications.
• Support technical incident management, liaising with suppliers and wider teams to resolve incidents quickly.
• Demonstrate effective communication and documentation skills.
• Support the development, implementation, and testing of technical projects.
• Maintain governance, quality, and control in all areas, supporting change and project management processes.
• Ensure security, privacy, and data protection are prioritized, supporting investigations and recommendations.
• Proactively maintain personal skills and knowledge.

Skills & Experience:

• Minimum 3 years of IT support experience in large office and/or warehouse environments.
• Demonstrable technological and IT experience, including network and infrastructure (cabling, routing, WiFi, security), network configuration and management, server setup, management, and security.

Qualifications/Education:

• Fluent in English and French communication skills.
• Degree or equivalent in ICT-related discipline.
• Understanding of best practices (ITIL, Change Management, Service Delivery).
• Experience with Windows devices, multifunction printers, document scanners, and mobile device management.
• Knowledge of distribution centre hardware and systems is desirable.

Our products make a big difference every day. So will your contribution. The work you do will mean more, because it’ll make things better for your team, our business or our customers’ lives. It’ll inspire you to deliver to your very best. And we’ll be right behind you when you do.

This is a challenge more worthwhile.

This is work that’ll move you.

#LN-CM1

#LN-Hybrid

Additional Information:

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at [e-mail].

Equal opportunities:

Convatec provides equal employment opportunities for all current employees and applicants for employment. No one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, sexual orientation, gender identity, military or veteran status, genetic predispositions, or any other legally protected characteristic.

Notice to Agency and Search Firm Representatives:

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted without a valid written and signed search agreement will become the sole property of Convatec. No fee will be paid for unsolicited referrals. Thank you.

Already a Convatec employee?

If you are an active employee, please apply through the internal career site on Workday. Thank you!