Hub Coordinator

TN United Kingdom; Glasgow; Hybrid; GBP 24,000 - 27,000; Part time

Job summary

A leading charity in end-of-life care is seeking a compassionate Hub Coordinator to join their Clinical Support Team in Glasgow. This pivotal role involves managing referrals, coordinating care, and ensuring data accuracy, while providing essential support to patients and families. The successful candidate will thrive in a dynamic environment, demonstrating resilience and excellent customer service skills.

Benefits

Annual leave allowance 27 days plus 10 public holidays

Competitive Policy for parental/sick Leave

Industry leading training programmes

Season ticket loan for travelling to and from work

Defined contribution schemes for Pension

Loan schemes for bikes; computers and satellite navigation systems

Introduce a friend scheme

Help with eyecare cost

Entitled to Marie Curie Blue Light Card

Life assurance for all employees

Qualifications

• Excellent customer service and call handling experience.
• Strong computer literacy and experience using multiple systems.
• A team player with resilience, empathy, and a calm approach.

Responsibilities

• Leading and supporting the referral process from GPs, hospitals, and district nurses.
• Managing multiple mailboxes and entering data into three main systems.
• Collaborating with senior nurses to coordinate care delivery.

Skills

Customer service

Computer literacy

Resilience

Empathy

Attention to detail

Job description

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133 Balornock Rd, Springburn, Glasgow G21 3US

Marie Curie is the UKs leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, theyre likely to die from.

The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life.Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives.

We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life, through 3 ways:

Growing and transforming our direct care and support

Delivering more practical information and support

Leading in shaping the end-of-life experience

Job Description

Are you a compassionate, resilient, and highly organised individual with a passion for supporting vital healthcare services? Were looking for aHub Coordinatorto join our dedicated Clinical Support Team at Marie Curies Scotland Coordination Centre.

As a key member of our coordination hub, youll be the first point of contact for all Marie Curie services across Scotland. Youll play a pivotal role in managing referrals, coordinating and booking care, and ensuring accurate data entry across multiple operational and clinical systems.

Working closely with Senior Coordinators and clinical teams, youll help ensure the smooth running of the hub and the delivery of high-quality care to patients and families. Youll also liaise with a wide range of stakeholders including referrers, CHC teams, volunteers, and carers.

What Youll Be Doing

• Leading and supporting the referral process from GPs, hospitals, district nurses, and companions.
• Handling incoming referrals via phone and email across Scotland.
• Managing multiple mailboxes and entering data into three main systems.
• Booking visits with patients and families for various Marie Curie services.
• Collaborating with senior nurses to coordinate care delivery.
• Fielding a variety of calls, often under pressure and in emotionally sensitive situations.

What Were Looking For

• Excellent customer service and call handling experience
• Strong computer literacy and experience using multiple systems.
• A team player with resilience, empathy, and a calm approach
• High attention to detail and the ability to manage repetitive tasks with care and consistency.

Salary:Marie Curie Clinical Pay Scale Band 2 (aligned with AFC)£24,647-£26,763pro rata per annum + enhancements

Contract: HybridPermanent Part Time 30 hours per week (4 Days a week including weekends and public holidays)

Based:Glasgow Hospice, Stobhill Hospital grounds, 133 Balornock Road, Springburn, G21 3US

Benefits Youll Love

• Annual leave allowance 27 days plus 10 public holidays (pro rata)
• Competitive Policy for parental/sick Leave
• Industry leading training programmes
• Season ticket loan for travelling to and from work
• Defined contribution schemes for Pension
• Loan schemes for bikes; computers and satellite navigation systems
• Introduce a friend scheme
• Help with eyecare cost
• Entitled to Marie Curie Blue Light Card
• Entitled to Benefit-Hub Discount Scheme
• Life assurance for all employees

What were looking for:

• Strong computer literacy and experience using multiple systems.
• Excellent customer service and call handling skills.
• A team player with resilience, empathy, and a calm approach under pressure.
• High attention to detail and the ability to manage repetitive tasks with care and consistency.
• Outstanding communication and diplomacy skills.

Please see the full job description

Application Process

• Close date for applications:12thJune 2025
• As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.

For further information or to arrange an informal chat please contact our Talent Acquisition Advisor Gráinne Henderson at

Additional Information

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

Reasonable adjustments to our standard process can be accommodated. Should you require any reasonable adjustments please contact our Talent Acquisition team by emailing

We reserve the right to close this vacancy early. Agencies need not apply.

- Urban Practice