Hub Coordinator- Marie Curie Glasgow

Marie Curie; Glasgow; Hybrid; GBP 24,000 - 27,000; Part time

Job summary

A leading charity in end-of-life care is seeking a Hub Coordinator to join their Clinical Support Team in Glasgow. This role involves managing referrals and coordinating care to ensure high-quality support for patients and families. Ideal candidates will possess excellent customer service skills and the ability to work under pressure in sensitive situations.

Benefits

Annual leave allowance of 27 days plus 10 public holidays

Competitive parental/sick leave policy

Industry-leading training programmes

Season ticket loan for commuting

Defined contribution pension scheme

Loan schemes for bikes and computers

Employee discounts through Benefit-Hub

Life assurance for all employees

Qualifications

• Experience in customer service and call handling.
• Strong computer literacy and ability to use multiple systems.
• Ability to manage repetitive tasks with care and consistency.

Responsibilities

• Manage referrals from GPs, hospitals, and district nurses.
• Coordinate care delivery and book visits with patients.
• Handle incoming referrals via phone and email.

Skills

Customer service

Call handling

Computer literacy

Attention to detail

Team player

Empathy

Calm under pressure

Communication skills

Job description

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.

The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life.Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives.

We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life, through 3 ways:

• Growing and transforming our direct care and support

• Delivering more practical information and support

• Leading in shaping the end-of-life experience

Job Description

Are you a compassionate, resilient, and highly organised individual with a passion for supporting vital healthcare services? We’re looking for aHub Coordinatorto join our dedicated Clinical Support Team at Marie Curie’s Scotland Coordination Centre.

As a key member of our coordination hub, you’ll be the first point of contact for all Marie Curie services across Scotland. You’ll play a pivotal role in managing referrals, coordinating and booking care, and ensuring accurate data entry across multiple operational and clinical systems.

Working closely with Senior Coordinators and clinical teams, you’ll help ensure the smooth running of the hub and the delivery of high-quality care to patients and families. You’ll also liaise with a wide range of stakeholders including referrers, CHC teams, volunteers, and carers.

What You’ll Be Doing

• Leading and supporting the referral process from GPs, hospitals, district nurses, and companions.
• Handling incoming referrals via phone and email across Scotland.
• Managing multiple mailboxes and entering data into three main systems.
• Booking visits with patients and families for various Marie Curie services.
• Collaborating with senior nurses to coordinate care delivery.
• Fielding a variety of calls, often under pressure and in emotionally sensitive situations.

What We’re Looking For

• Excellent customer service and call handling experience
• Strong computer literacy and experience using multiple systems.
• A team player with resilience, empathy, and a calm approach
• High attention to detail and the ability to manage repetitive tasks with care and consistency.

Salary : Marie Curie Clinical Pay Scale Band 2 (aligned with AFC) £24,647 - £26,763 pro rata per annum + enhancements

Contract :Hybrid Permanent Part Time 30 hours per week (4 Days a week including weekends and public holidays)

Based : Glasgow Hospice, Stobhill Hospital grounds, 133 Balornock Road, Springburn, G21 3US

Benefits You’ll Love

• Annual leave allowance 27 days plus 10 public holidays (pro rata)
• Competitive Policy for parental/sick Leave
• Industry leading training programmes
• Season ticket loan for travelling to and from work
• Defined contribution schemes for Pension
• Loan schemes for bikes; computers and satellite navigation systems
• Introduce a friend scheme
• Help with eyecare cost
• Entitled to Marie Curie Blue Light Card
• Entitled to Benefit-Hub Discount Scheme
• Life assurance – for all employees

What we’re looking for:

• Strong computer literacy and experience using multiple systems.
• Excellent customer service and call handling skills.
• A team player with resilience, empathy, and a calm approach under pressure.
• High attention to detail and the ability to manage repetitive tasks with care and consistency.
• Outstanding communication and diplomacy skills.
• Close date for applications: 12 th June 2025
• As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

Reasonable adjustments to our standard process can be accommodated. Should you require any reasonable adjustments please contact our Talent Acquisition team by emailing [e-mail]

We reserve the right to close this vacancy early. Agencies need not apply.

About Us

Every day of your life matters – from the first to the last. When you work for Marie Curie, you understand that better than ever. We’re a passionate, committed and diverse team of more than 4,400 staff and 12,000 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left.

Everyone knows our daffodil, but it’s our warmth, creativity and care that touch lives. Here, we take the time to really get to know the people we care for and those who love them. And we do whatever it takes to give them the final days and hours they deserve.