Night Porter, Hotel Du Vin

Hotel Du Vin; Cheltenham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Night Porter to oversee hotel operations during nighttime hours. This hands-on role involves managing guest expectations, maintaining cleanliness, and ensuring a smooth operation of the Food & Beverage Department. Ideal candidates will possess strong organisational and communication skills, with previous experience in a similar role being advantageous. The position offers flexible shifts and opportunities for career growth, making it an exciting opportunity for those passionate about providing exceptional guest experiences.

Benefits

Discounted Staff Room Rates

50% off dining for friends and family

Fully funded Apprenticeship programs

High street discounts

Cycle to work scheme

Healthcare Cash Plans

Referral bonuses

Uniform provided

Complimentary stays on anniversaries

Employee Assistance Programme

Qualifications

• Experience in a similar role is beneficial, and night shift experience is essential.
• Excellent communication and organisation skills are essential.

Responsibilities

• Manage the Food & Beverage Department during the night.
• Assist guests with luggage and handle inquiries.
• Carry out nightly Health and Safety audits.

Skills

Organisation Skills

Communication Skills

Customer Service

Health and Safety Audits

Education

Experience in a similar role

Job description

Night Porter - Hotel du Vin

The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands-on role managing guest expectations and ensuring the standards of the brand are maintained.

As guests sleep soundly, the Night team keeps everything running smoothly. Your role as Night Porter will involve managing the Food & Beverage Department during the night, welcoming guests in a friendly manner, maintaining the cleanliness of public areas, and preparing meeting and event spaces for the next day.

You will assist guests with luggage, handle inquiries, and carry out nightly Health and Safety audits. Organisation and excellent communication skills are essential.

Experience in a similar role is beneficial, and night shift experience is essential.

We operate 7 days a week, 365 days a year, offering flexible shift patterns and hours, which can be discussed at interview. Our busiest times are evenings and weekends.

We offer career training through nationally recognized apprenticeships alongside detailed brand training, helping you excel in providing exceptional guest experiences.

Successful candidates can progress to Night Supervisory or Assistant Night Management roles.

Benefits include:

• Discounted Staff Room Rates at Malmaison, Hotel du Vin, and Frasers Hospitality from £65 per night.
• 50% off the best available rate for friends and family.
• 35% off dining in our Brasseries and Bistros.
• Fully funded Apprenticeship programs for career development.
• High street discounts on shops, experiences, holidays, and more.
• Cycle to work scheme – save up to 40% on bikes.
• Healthcare Cash Plans – dental, optical, medical from £5/month.
• Referral bonuses up to £1500.
• Uniform provided.
• Wellness & National Campaign Days promoting activities like Pay Day Lunches, Mental Health Awareness, and more.
• Wagestream – instant access to earned wages, financial tips, and savings options.
• Complimentary stays on your 1st, 3rd, and 5th anniversaries with Dinner, Bed & Breakfast.
• Support for neurological conditions through The Brain Charity.
• Employee Assistance Programme – confidential support 24/7.

Sustainability Goals:

• 100% renewable electricity, mainly from UK wind farms.
• Recycling at least 70% of hotel waste.
• Eco-friendly cleaning systems implemented.
• Volunteer days for sustainable charities.

If interested, click Apply Now.

Frasers Hospitality, Malmaison & Hotel du Vin are equal opportunities employers welcoming applications from all qualified persons regardless of race, sex, disability, religion, sexual orientation, or age.