Azure Engineer

TN United Kingdom; Marlow; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading technology solutions company is seeking an Azure Support Engineer to join their dynamic Cloud Operations team. In this role, you will manage complex Azure incidents, collaborate with various teams, and help drive exceptional client service. The company offers a supportive environment with flexible working patterns, ensuring you can thrive in your career while maintaining work-life balance.

Benefits

Flexible working hours

Support for school pick-up and drop-offs

Qualifications

• Experience with Windows and Linux operating systems.
• Practical experience with Infrastructure as Code tools like Terraform.
• Hands-on experience managing Kubernetes in an enterprise environment.

Responsibilities

• Taking ownership of complex Microsoft Azure incidents and driving them to resolution.
• Serving as a technical escalation point within the team.
• Collaborating with DevOps and Service Delivery teams for client support.

Skills

Windows

Linux

Infrastructure as Code (IaC)

Kubernetes

SQL

MySQL

Networking concepts

TCP/IP

DNS

Load balancers

Firewalls

Tools

Terraform

Job description

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Would you like to kick start your career in a supportive, collaborative, and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

The Cloud Operations team is a dynamic, skilled group renowned for its fast-paced work environment and dedication to delivering exceptional client service.

Success. The Softcat Way.

Softcat is a £1 billion+ technology solutions business and a trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

As an Azure Support Engineer, you will be a critical escalation point within the support team.

• Taking ownership of complex Microsoft Azure incidents, changes, service requests, and problem records, driving them to resolution.
• Serving as a technical escalation point within the team.
• Achieving and maintaining Key Performance Indicators (KPIs) as defined by the Support Team Manager.
• Collaborating with DevOps and Service Delivery teams to provide exceptional client support.
• Partnering with the Cloud Operations team to handle high-priority requests during out-of-hours coverage via an On-Call rota.

We'd love you to have

• Experience working on Windows and Linux operating systems.
• Practical experience with Infrastructure as Code (IaC) tools such as Terraform.
• Hands-on experience managing Kubernetes in an enterprise environment.
• Experience managing enterprise database systems, including SQL and MySQL.
• A solid understanding of networking concepts, including TCP/IP, DNS, load balancers, and firewalls.
• A demonstrated passion for continuous learning, with a drive to stay current with the latest industry trends and emerging technologies.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times you start and finish during the day.
• Flexibility around school pick-up and drop-offs.

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realize your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstances you wish for us to consider. Any information you share on your application will be treated in confidence.

You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/