One Stop - Shift Leader

TN United Kingdom; West Yorkshire; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Leader to join their vibrant team. In this fast-paced retail environment, you will be at the forefront of ensuring exceptional customer experiences while leading a team to maintain a well-stocked and safe store. Your role will involve coordinating daily operations, implementing improvements, and supporting community initiatives. This position offers a unique opportunity to make a positive impact on both customers and colleagues alike, fostering a welcoming atmosphere in the heart of the community.

Benefits

10% Discount in One Stop

10% Discount at Tesco

20% Discount on F&F Clothing

10% Discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care and health services

Exclusive colleague deals and discounts

Annual leave and retirement savings schemes

Life assurance

Flexible working arrangements

Qualifications

• Strong understanding of store performance and customer service.
• Experience in managing team operations and ensuring safety.

Responsibilities

• Coordinating team for smooth shopping experiences.
• Managing store opening, closing, and safety procedures.
• Supporting Store Manager with community events.

Skills

Team Coordination

Customer Service

Operational Management

Health and Safety Compliance

Communication Skills

Education

High School Diploma

Job description

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One Stop • 31 Summerlands Road • Apply by 31-May-2025

About the role

A busy store in the heart of the community has an exciting opportunity for a Shift Leader.

What is in it for you

Job Description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean and fully stocked store that exceeds customer expectations.

As the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will have a strong understanding of your store's performance and be the specialist in implementing practical improvements by taking a hands-on approach.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Coordinating the team to ensure a smooth shopping experience for customers
• Opening and closing the store, completing duty cover, and making decisions that prioritize safety and customer satisfaction
• Serving as the go-to person for colleagues in the absence of the Store Manager for daily operational queries
• Supporting the Store Manager in coordinating seasonal, community, and charity events to foster an inclusive atmosphere
• Ensuring the store is clean, tidy, and well-presented
• Prioritizing the replenishment of key products
• Maintaining accurate point of sale and shelf edge labels
• Addressing overcharges immediately and preventing reoccurrence
• Managing queues proactively to enhance the shopping experience
• Coordinating colleagues to meet daily priorities and manage breaks efficiently
• Understanding store operations and implementing improvements
• Following health and safety routines and ensuring colleagues do the same
• Delivering effective communication within the team
• Suggesting operational improvements to the Store Manager
• Putting the customer first in all actions and resolving queries with a positive attitude
• Adjusting service to meet individual customer needs
• Recognizing colleagues who deliver excellent service
• Identifying and removing obstacles to service delivery
• Resolving colleague queries or escalating as needed
• Ensuring adequate staffing, including managing short-term absences
• Being a Keyholder responsible for store security and attending alarm call-outs
• Managing internal communications and ensuring timely action on messages
• Balancing service and replenishment duties
• Supporting absence management and conducting return-to-work interviews
• Building relationships with Area Managers and People Partners for timely issue escalation and coaching opportunities
• If applicable, managing day-to-day Post Office operations, including passing background checks

As a Shift Leader, you will champion One Stop’s Core Purpose and Values:

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a wide range of products and services including cash machines, Post Office, parcel services, bill payments, lottery, and vending solutions.

Part of Tesco since 2003, we operate from multiple distribution centres and serve communities throughout England and Wales.

Please Note

We only recruit individuals who have passed the school leaver’s age. Check your local school leaver age for eligibility.

Benefits

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance at Tesco Bank
• Discounted eye care and health services
• Exclusive colleague deals and discounts
• Annual leave and retirement savings schemes
• Life assurance and optional private medical insurance
• Flexible working arrangements