Customer Operations Associate

Johnson Controls, Inc.; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as part of a hybrid team dedicated to creating impactful solutions. This role involves supporting installation contracts, managing accounts receivable, and ensuring customer satisfaction. Ideal for those with strong interpersonal skills and a technical background. Opportunities for growth and comprehensive benefits await you.

Benefits

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Company Vehicle

Referral Bonuses

Medical/Dental/Vision Insurance

Health Savings Account (HSA)

Life Insurance

401(k) Savings Plan with Company Match

Wellness Program

Qualifications

• 2 to 3 years related work experience in a technical environment.
• Experience with project accounting or costing principles.

Responsibilities

• Tracks installation contract business under supervision.
• Handles customer inquiries and resolves issues.
• Assists installation teams to reach revenue goals.

Skills

Interpersonal Skills

Organizational Skills

Attention to Detail

Education

High School Diploma

Associate's Degree

Tools

Microsoft Word

Excel

ACCESS

Job description

THIS POSITION WILL BE HYBRID

Be part of the future!

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
  • Medical/Dental/Vision insurance
  • Health Savings Account (HSA)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Wellness Program
  • And More!

What you will do:
Under direct supervision, tracks and provides direct support for the installation contract business. Actively participates in accounts receivable, accounts payable and financial activities, such as contract scheduling, revenue goals, billings, collections, and subcontract processing. Provides back-up customer call handling, as needed. Provides administrative, day-to-day support in the operational areas.

How you will do it:

• Answers any customer/subcontractors inquiries and resolves or escalates customer issues, as appropriate.

• Updates project/labor schedules as required by project owner.

• Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other operations related transactions.

• Performs necessary cost transfers.

• Prepare and submit billings.

• Completes any additional documentation required for billing, i.e. certified payroll.

• Reconciliation of accounts payable exceptions as necessary.

• Assist installation teams as needed to reach revenue goals, which may include contacting vendors.

• Researches, resolves or escalates accounts receivable disputes as outlined in the escalation process.

• Works with Accounts Receivables contact to assist with resolution of A/R issues. Determines appropriate actions for timely resolution.

• If needed, will interact with Customer to resolve receivable issues.

• Processes invoice credits and rebills, as necessary.

• Proactively contacts customers ensure customer satisfaction and a commitment to pay.

• Maintains notes within appropriate systems.

• Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up-to-date.

• Support subcontract process including insuring all documentation has been provided to meet safety requirements and any bonds are received and lien wavers are provided per contract requirements.

• Assist COAs in resolution of issues.

• Provide additional operations administration support, as required.

What we look for:
Required

• High school diploma or equivalent required, plus 2 to 3 years of related work experience, preferably within a technical work environment.

• Experience and/or basic project accounting or costing principals is desired.

• Must have strong interpersonal skills to effectively communicate with both internal and external clients.

• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.

• Ability to prioritize work activities based upon financial impact to desired business goals.

• Must have proficient computer skills within the following applications: Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business application usage.

• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.

Preferred

• Associate's degree preferred.