Commercial Manager

TN United Kingdom; Whiteley; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading aerospace company is seeking a Customer Manager to oversee a dedicated portfolio. Responsibilities include managing sales, ensuring customer satisfaction, and negotiating contracts. The role offers hybrid working, generous benefits, and opportunities for travel within the UK and internationally.

Benefits

25 days holiday plus bank holidays

Flexitime

Hybrid working

On site restaurant

10% pension contributions

Health cash back scheme

Annual bonus up to 3%

Company sick pay

Free parking

Green scheme

Qualifications

• Experience in Customer Management required.
• Strong business acumen and negotiation skills necessary.
• Proactive and self-starter with good presentation skills.

Responsibilities

• Manage customer portfolio and achieve sales targets.
• Negotiate contracts and monitor compliance.
• Ensure customer satisfaction and fulfill commitments.

Skills

Customer Management

Commercial Negotiation

Proactivity

Presentation Skills

Problem Solving

Strategic Thinking

English

Job description

Social network you want to login/join with:

What's special about us?
Safran Helicopter Engines are the world's leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market. Our UK facility is the European Maintenance Centre Hub for the SHE Group, performing level 1 to level 3 maintenance and repairs on complex helicopter engine components.

Our experienced teams partner with our broad, global customer base, providing both technical expertise and broader support in both the fixed wing and rotary wing markets.

What will I be doing?
Manage a dedicated customer portfolio, by achieving:
• Strategy:
- Define and steer the short, mid and long-term commercial strategies of your dedicated customer portfolio in accordance with the company strategy, 5 year plan and contract performance reviews.
- Identify prospective Products and Services of interest and potential sales
- Find new business opportunities for site growth and Increase our Support By the Hour (SBH) penetration within our region

• Customer satisfaction:
- Monitor and ensure customer satisfaction within account portfolio through all the components of the aftersales market: technical support, responsiveness, service rates, material supply, and contract performance KPI's
- Ensure the fulfilment of commitments to Customers
- Supporting the Customer Support Representative team were applicable in delivering results and collective performance

• Sales:
- Meet or exceed the monthly/quarterly/yearly sales targets within your area of responsibility and for set customers
- Setting budgets and forecasts, including 5 Year Plan
- Create commercial proposals and drive the offer review process
- Propose best commercial solution according to situation and customer's needs, in compliance with the contractual agreements and company commercial policies
- Travel as required to meet with clients, attend industry events, and support business development efforts across the UK and internationally.

• Contracts:
- Negotiate contracts with customers and ensure all amendments are completed on time
- Monitor contract compliance

• Finance:
- Manage credit limit and Pilot the cash collection from assigned customers
- Increase SAFRAN HE and HE UK Margins
- Participate in monitoring internal controls where necessary to ensure compliance

Complementary Description

Why us?
Operating worldwide, Safran Helicopter Engines employ 5,900 people and have more than 2,500 customers in 155 countries, and 22,000 engines in service.
Located in Fareham on the South Coast of the UK, we've been a leader in the aerospace market for over 80 years, with a reputation for putting our customers first. Supporting both the civil and military markets, our UK facility is the European Maintenance Centre Hub for the Safran Helicopter Engines Group.

As a valued member of our team, these are just a few of the benefits you'll receive:
• 25 days holiday a year (plus bank holidays)
o Additional day for every 10 years' service
• Flexitime – where you can accrue up to your contractual hours
o Option to leave from 12:30 on Friday (role dependant)
• Hybrid working – on site 3 days per week from home 2 days (role dependant)
• On site restaurant with daily £1.50 subsidy for lunch
• Costa coffee on site
• Generous 10% pension contributions (after 3 months)
• Health cash back scheme (after probation)
• Purchase of company shares (after 3 months)
• Annual bonus of up to 3%
• Company sick pay
• Our dedicated Benefits Portal with a range of lifestyle benefits, including life assurance, cycle to work, retail discounts, access to healthcare & wellbeing services)
• Ample free parking
• Green scheme
o Accrue points for traveling to work by bike, walking, public transport or car share
o Once a quarter receive Amazon vouchers for the points (40 points = £10)

Job Requirements

What do you need from me?
Must :
• Experience in a Customer Management
• Strong business/commercial acumen with attention to finding sales opportunities
• Commercial negotiation skills experience
• Have a deep knowledge of products and services
• Deliver on commitments
• Be Proactive, a self-starter and take imitative
• Be flexible on working hours and willing to travel
• Be able to integrate and synthesize a large number of information coming from multiple sources
• Have presentation skills; be able to create and present
• Good English – verbal and written

Should :
• Be organised and able to adjust to workload and pressures
• Have knowledge of markets
• Have the ability to solve problems
• Ability to interface at top management level
• Ability to influence decision makers
• Ability to think strategically

Could :
• Speak and write French or other languages

Personal Attributes :
• Reliable
• Professional
• Customer orientated
• Confident and not afraid to have a difficult conversation with a customer
• Willing to travel: Frequent travels (both domestic and internationals)

What's my next step?
Please apply via the website and if you have what we are looking for, a member of our talent acquisition team will be in touch.

Diversity & Inclusion
We want Safran Helicopter Engines UK to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential.

We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Safran Helicopter Engines UK an inclusive place to work.

But what else? (advantages, specific features, etc.)

Travel within the UK, Subsaharan Africa and France.

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.