Order to Cash Specialist

Movianto; Bedford; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading European supply chain solutions partner is seeking an Order to Cash Specialist in Bedford. This full-time role involves managing customer queries, processing orders, and ensuring service quality. The ideal candidate will have strong communication skills and experience in customer service within a logistics environment. Join a dynamic team and make a real impact while enjoying excellent benefits.

Benefits

Onsite gym

33 days annual leave

Workplace pension

Access to Simply Health

Free flu vaccines

Cycle to Work Scheme

Qualifications

• Previous experience in customer service, ideally within a B2B or logistics environment.
• Strong communication skills, both written and verbal.

Responsibilities

• Be the initial point of contact for customer queries via phone and email.
• Manage and resolve client and customer queries, including delivery issues.
• Process customer orders accurately and efficiently.

Skills

Customer Service

Communication

Organizational Skills

Attention to Detail

Tools

Microsoft Office 365

Oracle EBS

Job description

Are you an Order to Cash Specialist looking for your next opportunity? Movianto is hiring!

This is a full-time role working Monday to Friday, paying £28,050.00 per annum.

Benefits:

• Onsite gym (Bedford) and discounted PureGym membership
• 33 days annual leave (including bank holidays), with the option to buy more
• Workplace pension with up to 4% employer contribution
• Access to Simply Health and 24/7 GP services
• Free flu vaccines and Employee Assistance Programme (EAP)
• Cycle to Work Scheme
• Access to My Rewards platform, offering high street discounts, cashback, and savings

Who we are:

Movianto is a leading European supply chain solutions partner, providing best-in-class logistics quality for the pharmaceutical, biotech, medical device, and diagnostic industries.

Purpose of the role:

We are looking for a proactive and detail-oriented Order to Cash Specialist to join our team. In this role, you'll be the first point of contact for customer service queries, working closely with clients, customers, and internal teams to resolve issues, manage claims, and ensure seamless service delivery. You'll play a critical part in ensuring patients receive their products on time, while supporting continuous improvements to enhance service quality.

How you'll make an impact at Movianto as an Order to Cash Specialist:

• Be the initial point of contact for customer queries via phone and email, logging details in the CRM system.
• Manage and resolve client and customer queries, including delivery issues, temperature excursions, and shortages.
• Investigate and process claims across stock, billing, warehouse, and transport, ensuring compliance with SOPs.
• Log and manage customer complaints, escalating where necessary and following resolution procedures.
• Liaise professionally with clients and internal departments to ensure timely query resolution.
• Identify and escalate any potential financial loss issues within the business.
• Process customer orders accurately and efficiently, adhering to internal policies and deadlines.
• Proactively identify and contribute to process improvements to enhance efficiency and service quality.

What it will take to thrive at Movianto as an Order to Cash Specialist:

• Previous experience in customer service, ideally within a B2B or logistics environment.
• Exposure to order-to-cash processes and familiarity with the logistics sector.
• Strong communication skills, both written and verbal, with a confident telephone manner.
• Competent in Microsoft Office 365, especially Excel, with accurate data entry skills.
• Experience with Oracle EBS or Oracle Cloud (advantageous).
• Excellent organisational skills with the ability to prioritise tasks and meet deadlines.
• A proactive, solution-focused approach with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• A collaborative team player with the confidence to work independently when needed.

If you're ready to be part of a dynamic and supportive team where you can make a real impact, we'd love to hear from you. Feel free to email us at [e-mail]! Apply today.

Movianto / Walden Group is an equal opportunity employer. All tasks must be carried out in compliance with the company and country legislation and practices, health and safety at work, and environment guidelines relevant to the market in which the role is operational.