Senior Account Management Executive

RSM UK; Ipswich; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

RSM UK, a leading provider of audit, tax, and consulting services, seeks a Senior Account Management Executive in Ipswich. The role focuses on building client relationships, enhancing service delivery, and identifying growth opportunities. Ideal candidates will have strong communication skills and a proactive approach to client care, thriving in a dynamic environment.

Benefits

26 Days Holiday

Hybrid working

Access to financial wellbeing benefits

300+ courses on demand

Qualifications

• Experience in a fast-paced office environment providing excellent client care.
• Excellent written and verbal communication skills.
• Ability to demonstrate a consultative approach.

Responsibilities

• Develop strong relationships with clients and stakeholders.
• Conduct account reviews to manage expectations.
• Support the Account Management team’s activities.

Skills

Communication

Organisational Skills

Time Management

Client Care

Teamwork

Education

GCSE Maths and English Language – Grade C / 4 or above

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions -- we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you.

Make an Impact at RSM UK

At RSM, our consulting team brings together diverse advisory experts to deliver our six core solutions: business transformation, forensic, deal services, restructuring, finance function support, and risk and governance.

Our solutions are designed to address the unique needs, challenges, and opportunities our clients face as they strive to achieve their aspirations and organisational goals. Whether it’s supporting global expansion, developing acquisition strategies, facilitating private equity investments, or collaborating with boards to manage risk and governance, our consulting experts work as one cohesive team. We prioritise simplicity, providing data-driven insights, value-added assurance, and high-quality execution to empower our clients in building sustainable, future-fit businesses.

It’s an exciting time to join our consulting team, as we embark on ambitious growth plans that promise to create diverse career opportunities. We are committed to enhancing our six solutions, expanding and developing our team of expert consultants, embracing a digital-first approach, strengthening our global presence, and building strong client relationships.

As a Senior Account Management Executive you will be developing strong relationships with clients and stakeholders with the aim of ensuring their needs are met, identifying additional revenue opportunities of other RSM services, enhancing the client experience and retention of their business.

Candidates will be tenacious, highly energised and motivated individuals, with a high level of commitment and passion for achieving levels of service excellence.

You will make an impact through:

• Provide effective relationship management for RSMUK Employer Services clientele, prospects and the RSM network, including Partners.
• Support the Account Management team’s activities and tasks.
• Conduct account reviews with existing clients (post implementation and ongoing) to assist with identifying and managing expectations and enhancing service provision standards.
• Liaise with Account Management Associate Director and team to identify at risk accounts and create an appropriate action plan.
• Handle enquiries from clients and colleagues and act as a point of contact for the Account Management Team.
• Monthly RSM InTime billing reporting, including on-going internal, and external billing queries.
• Maintain a working knowledge of all Employer Services/RSM service offerings

What we are looking for:

Are you someone who thrives on variety, loves learning new things, and enjoys connecting with people? If you can spot inefficiencies in everyday life and are passionate about making improvements, this role is perfect for you!

We value diverse experiences and perspectives. Here’s what we’re looking for in our ideal candidate:

• GCSE Maths and English Language – Grade C / 4 or above (or equivalent)
• Experience of providing excellent client care in a proactive, fast paced, office-based environment
• Excellent written and verbal communication skills, including experience communicating at a range of different levels, up to Director
• Computer literate and technically competent using web sites, web applications etc.
• Be able to demonstrate consultative approach
• Be able to demonstrate excellent time management skills and the ability to prioritise work
• Be able to demonstrate strong organisational skills with the ability to multi-task and work to strict deadlines
• Be able to demonstrate advanced knowledge of Microsoft Word, Excel and Outlook
• Attention to detail so issues are rare and limited checking of work is required
• Strong team working ability

What we can offer you:

We recognise that our people are our most important assets. That’s why we offer a flexible reward and benefits package that will help you have fulfilling experience, both in and out of work.

• Hybrid working
• 26 Days Holiday
• Lifestyle, Health, and Wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP.
• Access to a suite of 300+ courses on demand developed by our inhouse Talent Development team.
  

Diversity and Inclusion at RSM
At RSM, we want to create a strong sense of belonging so that people of all identities, backgrounds, and cultures feel they can bring their true self to work. Our clients come from all walks of life. We aim to achieve that same diversity of background, experience and perspective in our own teams, so that we can genuinely understand our client's needs. Diverse teams bring a broader range of ideas and insights to work. That's why we're working together to ensure our firm's principles and processes support a firm culture that embraces difference and strengthens inclusion.

About the company

RSM UK is a provider of audit, tax and consulting services to middle market businesses.

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