Account Management executive - DSP , DSP Program Team

Amazon; Norwich; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company is looking for an Account Management Executive to join their DSP Program team. The role involves managing multiple charters, coordinating with stakeholders, and analyzing performance metrics. Ideal candidates should have strong analytical skills, experience in business operations, and a Bachelor's degree. This position may require travel across multiple stations.

Qualifications

• 1-5 years of experience in business operations, data analysis, stakeholder management.
• Last mile operations experience is an advantage.

Responsibilities

• Support BC in tracking DOT metrics and identifying defaulting DSP partners.
• Track partner profitability metrics and highlight actionable insights.
• Assist in onboarding new partners and compliance tracking.

Skills

Communication

Stakeholder Coordination

Data Analysis

Decision-Making

Education

Bachelor's Degree

Tools

Microsoft Office

MS Outlook

Job description

Job Description

At Amazon, we're working to be the most customer-centric company on earth. To achieve this, we need exceptionally talented, bright, and driven people.

Amazon is seeking an Account Management executive for its DSP Program team. The person will be responsible for managing multiple charters within the DSP program, such as compliance, VAS, partner profitability, MOT and Block mix at stations, reporting mechanisms, partner review AI tracking, daily performance metrics, and report publishing. The role reports to the Business Coach / Sr. Business Coach.

The ideal candidate should have ownership qualities, coordinate with multiple stakeholders, be proficient in Excel, possess strong analytical skills to analyze data and identify improvement opportunities, and have good oral/written communication skills. Travel across multiple stations may be required based on Business Coach directives and operational needs.

Skills

• Proficiency in verbal & written communication
• Experience in coordinating with multiple stakeholders
• Operations/field experience preferred
• Good working knowledge of MS Office, MS Outlook
• Ability to analyze large data sets and identify patterns
• Decision-making skills in guideline-based and ambiguous situations

Loop Competencies

• Quantitative/data analytical skills
• Deep dive analysis

Basic Qualifications

• Graduation in any discipline
• 1-5 years of experience in business operations, data analysis, stakeholder management
• Last mile operations experience is an advantage

Key Responsibilities

• Support BC in tracking DOT metrics, identifying defaulting DSP partners
• Track partner profitability metrics, route goals, and highlight actionable insights
• Minimize NL losses through coordination with station teams and BC
• Monitor DSP support hub actions and escalate when necessary
• Deep dive into network health scores and escalate issues
• Follow-up on DSP review AI actions and escalate issues
• Assist in onboarding new partners, compliance tracking, VAS adoption, invoicing disputes, and other operational tasks
• Support station onboarding, licensing, dashboard access, and other checkpoints for new DSP partners

Basic Qualifications

• Bachelor's degree
• Fluent in English (speaking, reading, writing)
• Experience with Microsoft Office applications

Preferred Qualifications

• Experience in last mile or seller verticals

Amazon values an inclusive culture and provides accommodations for candidates with disabilities during the hiring process. For more information, visit this link.