Assure Network Specialist

Vodafone Group; Farnborough; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading global technology communications company is seeking a skilled professional to join their VBSE Assure team in Farnborough. The role involves providing 2nd Line operational support for Government customers, focusing on Transmission and IP networks. Candidates should have strong technical knowledge in telecoms, specifically in Transmission equipment and IP networking, along with relevant certifications like CCNA. The company offers an excellent salary package, benefits, and opportunities for professional development.

Benefits

Up to 28 days holiday entitlement

Employee discounts and retail vouchers

Pension plan and share schemes

Qualifications

• In-depth knowledge of DWDM, SDH, PDH in telecoms.
• Awareness of Ciena and Alcatel equipment configuration.
• Understanding of ITIL working practices.

Responsibilities

• Provide 2nd Line operational support to Government customers.
• Undertake maintenance and fault work per service level agreements.
• Perform regular audits on networks and systems.

Skills

Transmission equipment knowledge

IP networking

Problem management

Education

CCNA or equivalent experience

Job description

Location:Farnborough (Onsite)
Salary:Excellent basic salary plus bonus and Vodafone benefits
Working hours:Shift role working 2 days, then 2 nights followed by 4 days off rotation 7am-7pm and 7pm-7am. (Sunday -> Sunday Rotation)

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join our Security team and experience bringing intelligent technology and advanced threat expertise to organisations that form the UK's Critical National Infrastructure, this specialist team helps to simplify their day-to-day cyber security operations, enabling their own people to focus on their bigger strategic priorities.

What you’ll do

Role purpose: To be part of an VBSE Assure team in a Network Management Centre supporting multiple networks, providing 2nd Line operational support to Government customers. To provide expert technical services focusing on Transmission and IP elements within the VBSE network.

• Undertake Assure team maintenance and fault work in accordance with customer service level agreements.
• Undertake remote provide/ commissioning work on Tx, IP and equipment deployed on customer and network sites to current specifications.
• Deal effectively /efficiently with queries from customers.
• Perform regular audits on the networks and systems.
• Provide technical support to others in the department and to customers. Make recommendations to VBSE management on complex technical matters.

Who you are

• Be able to maintain Customer confidentiality and ability to hold security clearance.
• Understanding of in depth knowledge of Transmission equipment and networks, DWDM, SDH, PDH, etc, in a telecoms provider environment.
• Awareness of configuration of Ciena and Alcatel equipment.
• In depth knowledge of IP networking, switching and routing in a telecoms provider environment.
• Awareness of configuration of Cisco and Alcatel IP/Ethernet equipment.
• A clear and analytical approach to problem management.
• Understanding of ITIL working practices
• CCNA or equivalent experience

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

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