Risk and Controls Consultant (Digital Tech)

ZipRecruiter; London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

An innovative firm is seeking a Senior Consultant to join their Risk and Controls team, focusing on digital technology and AI advancements in the financial sector. This hybrid role involves collaborating with various stakeholders to manage operational risks, enhance controls, and ensure safe digital experiences. The ideal candidate will possess strong communication skills and a deep understanding of digital journeys, alongside a commitment to continuous improvement. Join a forward-thinking organization that values member ownership and aims to provide fairer banking solutions for society.

Benefits

Personal pension with company top-up

Up to 2 days paid volunteering annually

Life assurance (8x salary)

Additional benefits via salary sacrifice

Wellhub health & wellness options

Annual performance bonus

Training and career development opportunities

25 days holiday (pro-rata)

Qualifications

• Deep understanding of product and digital journeys.
• Experience with risk and control management techniques.
• Excellent communication with senior stakeholders.

Responsibilities

• Partner with stakeholders to manage operational risks.
• Develop and enhance controls for emerging tech.
• Analyze risks and provide reports to management.

Skills

Risk Management

Data Analysis

Stakeholder Engagement

Communication Skills

Change Delivery

Education

Bachelor's Degree

Professional Certification in Risk Management

Tools

Risk Assessment Tools

Data Analysis Software

Job description

Job Description

Risk and Controls Consultant (Digital Tech)

London or Swindon office

Hybrid role (x2 days on site/ x3 work from home)

Digital Risk & Control is looking for a Senior Consultant - Risk and Control Partnering, Digital & AI to join the team, with a specific emphasis on emerging digital technology and Generative AI advancements in the financial services and digital industry.

You’ll be part of a high-performing risk team, supporting colleagues working at the forefront of digital communication, delivering high-quality analysis to ensure safe digital experiences. This involves stakeholder engagement, report building & maintenance, challenging the status quo, and advocating for customers in the fast-paced digital landscape.

If we receive a high volume of applications, we may close the advert early, so please apply promptly.

What you’ll be doing

1. Partner effectively with COO Digital, AI, Tech, and business stakeholders to stay informed about digital industry changes that could lead to operational risk events. Provide risk advice and support the presentation of risk assessments and committee papers to promote risk management and fair customer outcomes.
2. Collaborate with teams across COO Digital, COO AI CoE, COO GRC, Policy partners, and Business risk partners to identify, assess, manage, monitor, and review risks and controls related to digital products and services.
3. Show flexibility and work with momentum, delivering at pace, listening and absorbing quickly, and challenging effectively to achieve the right outcomes.
4. Develop and enhance controls landscape; adapt existing controls and guardrails for innovation and emerging tech. Monitor critical controls and report insights to management.
5. Support loss event management, investigation, and reporting.
6. Navigate operational risk and control environments, collaborating with security, data, and technology areas, considering member impact and fair outcomes.
7. Analyze horizon risks, monitor existing risks, evaluate new risks, and assess control effectiveness using corporate risk systems, providing reports to management.
8. Assist in producing control declarations and committee reports aligned with Group risk standards.
9. Proactively analyze KRIs and control testing results, working with the business to develop action plans.

About you

You should be pragmatic, collaborative, and adaptable to a challenging environment.

Minimum requirements:

• Deep understanding of product and/or digital journeys within your organization.
• Experience with risk and control management techniques.
• Experience supporting change delivery.
• Excellent communication skills, capable of engaging with senior stakeholders and preparing risk assessments and committee papers.
• Data analysis experience, with a focus on MI.
• Knowledge of regulatory environment and developments in digital and technology sectors within financial services, with some experience in tech transformation.

Our Customer First behaviors include:

• Say it straight – Be honest, direct, clear, and understandable.
• Push for better – Aim high and seek continuous improvement.
• Get it done – Prioritize impactful work, be decisive, and accountable.

We review applications individually, so highlight your most relevant experience to increase your chances.

The extras you’ll get

• Personal pension with company top-up
• Up to 2 days paid volunteering annually
• Life assurance (8x salary)
• Additional benefits via salary sacrifice
• Wellhub health & wellness options
• Annual performance bonus
• Training and career development opportunities
• 25 days holiday (pro-rata)

What makes us different

Nationwide is the largest building society in the world, serving over 15 million customers, with a unique ownership structure that allows us to operate differently from banks. Our purpose is to provide fairer, more rewarding banking for society, driven by our member ownership and a purpose-driven culture. Join us to experience this difference firsthand and help us reach more people across the UK, promoting the choice of a mutual over traditional banking institutions.