Customer Software Support Assistant - Trainee Opportunity

CareLineLive; Horsham; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading company as a Customer Software Support Assistant, where you'll be the friendly voice guiding customers through our cloud-based platform. With full training provided, you'll help improve customer experiences while working in a supportive team environment. This role offers a chance to grow in a modern office with excellent perks.

Benefits

Full on-the-job training

Friendly team environment

Free parking

Good coffee

Qualifications

• Eagerness to learn and confidence using computers.
• Any previous experience in customer service is a plus.
• Interest in technology or the care sector is beneficial.

Responsibilities

• Respond to customer queries by phone and email.
• Help new customers get started with the platform.
• Contribute to the help centre by writing guides.

Skills

Strong written and verbal communication skills

Positive attitude

Self-motivated

Organised

Education

Relevant qualifications or certificates

Tools

Email

Chat tools

Spreadsheets

Job description

About Us:

CareLineLive is a cloud-based software platform designed to help home care agencies run more efficiently and deliver better care. We're a passionate, award-winning team who believe in making a real difference - and having a bit of fun along the way!

Our software supports care providers with scheduling, rostering, and mobile apps for carers. With increasing demand, we're expanding our support team and are ready to train the right person for this vital role.

What You'll Be Doing:

As a Customer Software Support Assistant, you'll be the friendly voice and helpful guide for our customers. Don't worry - we'll provide full training and mentoring to get you up to speed.

Key Responsibilities:

• Respond to customer queries by phone and email in a friendly, helpful manner.
• Help new customers get started with our platform.
• Explain how to use features in a clear, easy-to-understand way.
• Work with our team to solve problems and improve the customer experience.
• Contribute to our help centre by writing useful guides and how-to.

What We're Looking For:

• A positive, can-do attitude and eagerness to learn.
• Confidence using computers and learning new software.
• Strong written and verbal communication skills.
• Friendly, patient, and good at listening.
• Self-motivated and organised.

Nice to Have (but not required):

• Any previous experience in customer service (retail, hospitality, volunteering etc.)
• Interest in technology or the care sector.
• Basic knowledge of tools like email, chat, or spreadsheets.

Why Join Us?

• Full on-the-job training and ongoing support.
• Friendly team environment.
• Make a real difference by supporting those who care for others.
• Modern office in Slinfold with free parking and good coffee.

How to Apply

We'd love to hear from you! Please send us:

• A short cover letter or CV telling us a bit about you, your experience (even from school, college, or other jobs), and why this role interests you.
• Any relevant qualifications or certificates (if you have them - not essential).

Join CareLineLive and start your journey in software support - we'll help you grow every step of the way.