Senior Service Engineer

Johnson Controls; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Security Engineer to enhance client relationships through maintenance and servicing of CCTV and Access Control systems. This role emphasizes a customer-centric approach, requiring regular site visits and collaboration with team members. Ideal candidates will have at least five years of experience in the security sector, strong analytical skills, and a commitment to delivering outstanding service. Join a forward-thinking company that values professional development and offers opportunities for training in innovative solutions, all while contributing to a safer and more sustainable environment.

Qualifications

• Minimum five years' experience in a similar role required.
• Strong aptitude for learning and experience with Enterprise solutions preferred.

Responsibilities

• Manage documentation and ensure customer expectations are met.
• Deliver exceptional customer service and adhere to safety protocols.
• Collaborate with team members and manage workload effectively.

Skills

Experience in the Security/CCTV/Access Control sector

Strong analytical and diagnostic abilities

Effective planning skills

Excellent verbal and written communication skills

Punctuality and reliability

Flexibility to work additional hours

Self-motivated and confident demeanour

Cooperative and supportive attitude

Education

Qualifications in CCure and Genetec

Tools

CCure

Genetec

VideoEdge

Milestone

Avigilon

Job description

To maintain and enhance the strong relationships with our esteemed blue-chip clients, focusing on the maintenance and servicing of their CCTV and Access Control systems. Occasionally, the role may involve installation and commissioning tasks. This position requires regular site visits, emphasizing a customer-centric approach at all times.

The selected candidate must work collaboratively with team members and interact with clients and other trades in a professional and tactful manner, thereby positively representing the Company. The Security Engineer will report directly to the Local Service Supervisor and will work closely with the Customer Service Manager. The ideal candidate will be eager to enhance their skills, undergo training on both new and existing Enterprise solutions, and pursue career development.

Main Responsibilities:

• Managing all relevant documentation
• Ensuring customer expectations are consistently met
• Managing workload effectively
• Quality Management
• Achieving company KPIs for attendance in line with client SLAs
• Collaboration and teamwork
• Problem-solving
• Delivering exceptional customer service
• Understanding and adhering to Vindex Systems' guidelines and standards of work
• Maintaining a professional appearance and demeanour at all times, in line with client and company expectations, to foster the Company's positive image
• Leading by example by adhering to all company rules and regulations, complying with site regulations, and safeguarding Company assets
• Ensuring timely completion of all required Company documentation, including Time Sheets, Expense Claims, and Site Reports, in accordance with established guidelines
• Observing and following company health and safety protocols to contribute to a safe working environment.

Qualifications:

Experience:

• A minimum of five years' experience in a similar role.
• Qualifications in CCure and Genetec are preferred, though not essential.
• Candidates demonstrating a strong aptitude for learning and experience with similar Enterprise solutions will be considered for investment in training.

Skills:

• Experience in the Security/CCTV/Access Control sector
• Strong analytical and diagnostic abilities
• Effective planning skills
• Excellent verbal and written communication skills
• Punctuality and reliability
• Flexibility to work additional hours as required, including occasional out-of-hours and weekend call-outs
• Familiarity with CCure, Genetec, VideoEdge, Milestone, and Avigilon
• A commitment to contributing to the Company’s success
• A dedication to delivering outstanding customer service
• A willingness to share knowledge in a team setting
• Self-motivated and confident demeanour
• Practical and adaptable mindset
• Ability to work as part of a team while accepting responsibility
• Cooperative and supportive attitude at all times.

Johnson Controls: Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces. For nearly 140 years, we’ve made buildings better and now we’re transforming them again with our award-winning digital technologies and services.

We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions.

Johnson Controls offers the world’s largest portfolio of building technology, software and services. Supported by a team of more than 100,000 dedicated employees working across 150 countries, we’re helping customers achieve their sustainability goals and power their mission.