Assistant Director Customers and Communities

Southway Housing Trust; Greater Manchester; Hybrid; GBP 68,000 - 81,000; Full time

Job summary

A leading community-focused housing association in Greater Manchester is seeking an Assistant Director for Customers and Communities. This role involves leading diverse teams to enhance customer services and ensure compliance with housing standards. The successful candidate will be part of the Senior Leadership team, driving community engagement and service excellence.

Qualifications

• Significant previous experience leading diverse teams.
• Strong background in tenancy management.

Responsibilities

• Head up a wide range of services for customers.
• Ensure customer voice influences service delivery.
• Oversee Tenant Satisfaction Measures.

Skills

Leadership

Customer Service

Community Focused

Job description

Assistant Director Customers and Communities
Location: Hybrid and Didsbury, Manchester
Salary: up to 81,000.00
Full time / 35 hours per week
Permanent

About Us
Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,500 homes across Greater Manchester.

Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness, and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway's culture, how we deliver our services, and our relationships with customers, colleagues, and partners. Southway values diversity in all aspects of its communities and operations.

The Role
An exciting opportunity is available at Southway Housing Trust to become the Assistant Director Customers and Communities.

The new post holder will head up a wide range of services for customers including:
Housing Management
Income Collection and Advice
Tenancy Support and Community Safety
Complaints Management
Customer Hub Contact Centre and Customer Access
Community Investment and Customer Involvement
Environment team

You will be a member of the Senior Leadership team motivating and inspiring colleagues to do the basics brilliantly, live and breathe the Southway values and ensure the customer voice is heard and influences service delivery and service decisions.

You will also ensure that requirements through the Regulator of Social Housing Consumer Standards are met and oversee Tenant Satisfaction Measures.

Candidates
This is an exciting time to join Southway following the recent launch of our new 5-year Corporate Plan and Customer Voice Strategy.

We are looking for someone with significant previous experience leading a diverse group of teams to deliver excellent customer services with a strong background in tenancy management.

If you are community and customer focussed and can inspire others to achieve excellent results, then we want to hear from you.

Closing Date: Monday 2 June 2025
Interview Date: Friday 13 June 2025

If you want to know more about the role please contact Jane Gant, Executive Director of Homes and Communities at or (phone number removed) for an initial chat.

Applications are being reviewed as they are received, and interviews will be arranged for successful candidates in date order. Southway reserves the right to remove the job advert once vacant positions have been recruited, please do not wait until the closing date to apply.

Strictly no agencies.

We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community.

All applicants who have a disability or from an ethnic minority background or ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form. Please let us know about any special arrangements you would like us to make if you are invited in for an interview.

We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community.

All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.