Assistant Director Customers and Communities

TN United Kingdom; Manchester; Hybrid; GBP 70,000 - 81,000; Full time

Job summary

A leading community-focused housing association in Manchester seeks an Assistant Director for Customers and Communities. This role involves overseeing various customer services, ensuring quality delivery, and inspiring teams to uphold core values. The ideal candidate will have significant leadership experience and a strong commitment to community engagement and customer satisfaction.

Qualifications

• Significant previous experience leading diverse teams.
• Strong background in tenancy management.

Responsibilities

• Head services for customers including Housing Management and Income Collection.
• Ensure customer voice influences service delivery.
• Motivate and inspire colleagues to excel.

Skills

Leadership

Customer Service

Community Focus

Job description

Social network you want to login/join with:

Assistant Director Customers and Communities, Manchester

col-narrow-left

Client:

Southway Housing Trust

Location:

Manchester, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

08f0bca0e63f

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

col-wide

Job Description:

Assistant Director Customers and Communities
Location: Hybrid and Didsbury, Manchester
Salary: up to £81,000.00
Full time / 35 hours per week
Permanent

About Us
Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities,Southway manages over 6,500 homes across Greater Manchester.

Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness, and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway's culture, how we deliver our services, and our relationships with customers, colleagues, and partners. Southway values diversity in all aspects of its communities and operations.

The Role
An exciting opportunity is available at Southway Housing Trust to become the Assistant Director Customers and Communities.

The new post holder will head up a wide range of services for customers including:
* Housing Management
* Income Collection and Advice
* Tenancy Support and Community Safety
* Complaints Management
* Customer Hub Contact Centre and Customer Access
* Community Investment and Customer Involvement
* Environment team

You will be a member of the Senior Leadership team motivating and inspiring colleagues to do the basics brilliantly, live and breathe the Southway values and ensure the customer voice is heard and influences service delivery and service decisions.

You will also ensure that requirements through the Regulator of Social Housing Consumer Standards are met and oversee Tenant Satisfaction Measures.

Candidates
This is an exciting time to join Southway following the recent launch of our new 5-year Corporate Plan and Customer Voice Strategy.

We are looking for someone with significant previous experience leading a diverse group of teams to deliver excellent customer services with a strong background in tenancy management.

If you are community and customer focussed and can inspire others to achieve excellent results, then we want to hear from you.

If you want to know more about the role please contact Jane Gant, Executive Director of Homes and Communities at or 0161 448 4232 for an initial chat.

Applications are being reviewed as they are received, and interviews will be arranged for successful candidates in date order. Southway reserves the right to remove the job advert once vacant positions have been recruited, please do not wait until the closing date to apply.

Strictly no agencies.

We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community.

All applicants who have a disability or from an ethnic minority background or ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form. Please let us know about any special arrangements you would like us to make if you are invited in for an interview.

We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community.

All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.