Assistant Manager

RedCat Independent Pubs; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Bar Manager to lead their team in Norwich. The ideal candidate will embody the values of integrity and care, ensuring a positive customer experience while managing operational responsibilities. This role offers great opportunities for professional growth within a dynamic and ambitious company.

Benefits

Tronc

25% off food, drink, and rooms

Financial wellbeing programme

Employee recognition programme

Meal deals while on shift

Apprenticeship Programme

24hrs access to training and development

Wellness Programme

Qualifications

• Ambitious and commercially aware leader.
• Experience in hospitality management.
• Ability to coach and develop team members.

Responsibilities

• Lead and coach the team to deliver exceptional service.
• Ensure compliance with health and safety regulations.
• Manage stock, cash, and staffing levels effectively.

Skills

Leadership

Commercial Awareness

Customer Focus

Compliance Management

Problem Solving

Tools

EPOS

Job description

What's in it for you?

• Tronc
• 25% off all food, drink, rooms at all RedCat Venues* (T&C’s) apply
• Great opportunities to progress within a growing company
• Financial wellbeing programme
• Employee recognition programme
• Meal deals whilst on shift
• Apprenticeship Programme
• 24hrs access to the company's training and development site
• Wellness Programme

We are looking for an ambitious, respectful, and commercially aware leader who is not afraid to roll up their sleeves, lead by example, and deliver exceptional results. As a bar manager, you will be a role model for RedCat employees, guiding and coaching your team to deliver outstanding products and services with integrity and passion. You share the courteous and hospitable values of your Senior Managers, which will cascade down through your team and to our customers.

Being accountable for and proud of your department, you will grow a caring team that works collaboratively with back-of-house and the rest of the team to achieve our shared goals of an outstanding customer experience. Understanding how this contributes to RedCat’s profitability and growth is essential.

You will plan your shifts meticulously, constantly monitor cleanliness, health and safety, licensing compliance, and staffing levels, and seek continual improvement in creative ways.

Key Responsibilities

• Team enabler - Encourage and support a culture of learning, development, and talent retention by coaching team members, maintaining courtesy under pressure, and assisting with appraisals.
• Let’s grow together - Be commercially aware of what it takes to grow a business and increase profitability through effective marketing and valuing customer feedback. Be responsible for controllable costs and staffing levels.
• Positive attitude - Provide surprises and moments of care to the team and customers, remaining calm and considerate even under pressure.
• Compliance management - Demonstrate diligence in health and safety, allergen awareness, and risk assessments according to RedCat policies.
• Customer focus - Be approachable, calm, and friendly, even during busy times.
• Product expertise - Know everything about our offerings, from garnished gin and tonics to Instagram-worthy table settings.
• Venue maintenance - Ensure the venue remains warm, welcoming, tidy, and safe, communicating issues clearly to senior management.
• Stock and cash handling - Use EPOS and other systems confidently to manage stock, cash, and rotas, and take responsibility for security, wastage, profit margins, and licensing law during your shift.

Hospitality is our personality, and we are RedCat!

Company Overview

RedCat is acquiring multiple pubs and inns across sought-after locations in the UK. Our mission is to revive and regenerate these spaces by investing heavily in their buildings, design, branding, and most importantly, our people. By providing industry-leading, lifestyle-enhancing spaces, we aim to inject excitement back into the hospitality sector. RedCat is ambitious and fast-paced, and if you want to be part of this exciting journey, the opportunities at RedCat are limitless.

The RedCat Way

We want every RedCat employee to perform their role with integrity, care, and respect. Whether managing a boutique hotel or making cocktails in a high-street café bar, everyone should embody these principles. Hospitality is your personality—be honest, a problem solver, and ready to roll up your sleeves to ensure every customer has an incredible experience worth sharing.