Client Onboarding - Global Client Service+ - Associate / Senior Associate

J.P. Morgan; Bournemouth; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading financial institution is seeking a Client Onboarding Associate to enhance client experiences and drive process improvements. This role involves managing complex deals and collaborating with various teams to ensure client satisfaction and operational efficiency. Ideal candidates will possess strong organizational skills and a commitment to excellence in service delivery.

Qualifications

• Strong organizational and prioritization skills.
• Self-motivated and adaptable.
• Excellent communication skills.

Responsibilities

• Lead complex deals, ensuring high-quality client experience.
• Handle escalations and ensure timely resolution.
• Identify process improvements for client onboarding.

Skills

Organizational skills

Communication skills

Adaptability

Innovative thinking

Job description

Are you eager to deliver high-quality client experiences and contribute to impactful projects? then this role is for you!

As a Client Onboarding - Global Client Service+ - Associate in the EMEA Global Client Service+ (GCS+) team you will handle complex deals, ensuring a seamless client journey and contributing to the success of client onboarding experiences across the Global Corporate Bank and Commercial Bank lines of business. You will collaborate with various partner groups, including Implementations, Sales, Product, Client Service, Operations, and Technology, to deliver process improvements and exceptional client outcomes.

Job responsibilities

• Lead complex deals, delivering a high-quality client experience with minimal guidance and ensuring deal success through metrics.
• Deliver the deal expectations through every stage of the Global Client Service+ project lifecycle, ensuring metrics-based success.
• Handle escalations with minimal supervision, ensuring timely resolution and client satisfaction.
• Navigate the bank effectively, contributing to a collaborative and client-focused environment.
• Identify and contribute to process improvements and solutions, enhancing the client onboarding experience and operational efficiency.
• Contribute to a knowledge-sharing and learning environment, promoting best practices and continuous development.
• Adhere to a robust risk and control environment, ensuring compliance with organizational standards and policies.

Required qualifications, capabilities, and skills

• Strong organizational and prioritization skills, with a focus on delivering exceptional client experiences
• Self-motivated, adaptable, and innovative, with the ability to handle multiple tasks and projects
• Excellent communication skills, capable of engaging with internal and external parties
• An understanding of the Payments business and operations
• Commitment to promoting a diverse and inclusive work environment, upholding the highest standards of ethics and integrity

Preferred qualifications, capabilities, and skills

• Experience in stakeholder collaboration and contributing to process improvements
• Experience in handling escalations
• Basic project management disciplines