Client Onboarding - Global Client Service+ - Associate / Senior Associate

JPMorgan Chase; Bournemouth; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading financial services firm is seeking a Client Onboarding Associate to enhance client experiences and manage complex deals. The role involves collaboration across various teams to ensure successful onboarding and operational efficiency. Candidates should possess strong organizational skills and a commitment to client satisfaction.

Qualifications

• Strong organizational and prioritization skills.
• Excellent communication skills for engaging with parties.
• Self-motivated and innovative, able to handle multiple tasks.

Responsibilities

• Lead complex deals ensuring high-quality client experiences.
• Handle escalations and contribute to process improvements.
• Deliver deal expectations through the project lifecycle.

Skills

Organizational skills

Communication skills

Adaptability

Job description

Are you eager to deliver high-quality client experiences and contribute to impactful projects? Then this role is for you!

As a Client Onboarding - Global Client Service+ - Associate in the EMEA Global Client Service+ (GCS+) team, you will handle complex deals, ensuring a seamless client journey and contributing to the success of client onboarding experiences across the Global Corporate Bank and Commercial Bank lines of business. You will collaborate with various partner groups, including Implementations, Sales, Product, Client Service, Operations, and Technology, to deliver process improvements and exceptional client outcomes.

Job responsibilities

• Lead complex deals, delivering a high-quality client experience with minimal guidance and ensuring deal success through metrics.
• Deliver the deal expectations through every stage of the Global Client Service+ project lifecycle, ensuring metrics-based success.
• Handle escalations with minimal supervision, ensuring timely resolution and client satisfaction.
• Navigate the bank effectively, contributing to a collaborative and client-focused environment.
• Identify and contribute to process improvements and solutions, enhancing the client onboarding experience and operational efficiency.
• Contribute to a knowledge-sharing and learning environment, promoting best practices and continuous development.
• Adhere to a robust risk and control environment, ensuring compliance with organizational standards and policies.

Required qualifications, capabilities, and skills

• Strong organizational and prioritization skills, with a focus on delivering exceptional client experiences.
• Self-motivated, adaptable, and innovative, with the ability to handle multiple tasks and projects.
• Excellent communication skills, capable of engaging with internal and external parties.
• An understanding of the Payments business and operations.
• Commitment to promoting a diverse and inclusive work environment, upholding the highest standards of ethics and integrity.

Preferred qualifications, capabilities, and skills

• Experience in stakeholder collaboration and contributing to process improvements.
• Experience in handling escalations.
• Basic project management disciplines.

About us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals, and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength, and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments. Corporations, governments, and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk, and extends liquidity in markets around the world.