Customer Service Advisor (FTC until 01/08/2025)

TN United Kingdom; Droitwich Spa; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

A leading company in the telecommunications sector is seeking a Customer Service Advisor in Droitwich Spa. The role involves responding to customer queries via various channels and ensuring high standards of service. Candidates should have strong communication skills and a background in customer service. The position offers a hybrid working model and various benefits including paid leave and a pension scheme.

Benefits

25 days paid leave

5% pension contribution

Customer referral bonus

Hybrid working model

Free broadband

20% off EE plans

Cycle to work

Tech scheme

Healthcare

Employee discounts

Qualifications

• Minimum 6 months customer service/contact centre experience.
• Understanding of Customer Service excellence.

Responsibilities

• Troubleshooting and investigating customer complaints.
• Ensuring high customer service standards.
• Performing administrative tasks, processing cancellations.

Skills

Communication

Problem-solving

People skills

Job description

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Customer Service Advisor (FTC until 01/08/2025), Droitwich Spa

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Client:

Airband

Location:

Droitwich Spa, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

8423f27bad34

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

Job Title: Customer Service Advisor

Location: Midlands

Job type: Full-Time (FTC until 01/08/2025)

About the opportunity

The position involves being a key contact point for Airband customers, responding to queries via email, phone, and social media, supported by detailed administration. You will provide excellent customer service and assist with technical fact-finding conversations.

As a Customer Service Advisor, you should have a confident telephone manner, excellent communication skills, and be able to handle customer queries efficiently, offering rapid solutions.

More about Airband

Airband is an ISP providing high-speed broadband to rural communities. We aim to increase customer connections and seek talented individuals to join us.

Role responsibilities include:

• Troubleshooting and investigating customer complaints.
• Responding to calls and social media messages.
• Ensuring high customer service standards.
• Answering calls within SLAs.
• Performing administrative tasks, processing cancellations, supporting retentions.
• Representing Airband professionally and contributing to company goals.

Candidate requirements:

• Confident communication and strong people skills.
• Minimum 6 months customer service/contact centre experience.
• Willingness to learn.
• Problem-solving ability.
• Understanding of Customer Service excellence.
• Experience in Telecoms, ISP, Utilities is advantageous but not essential.
• Background in sales with a focus on deadlines and results.

Package includes:

• 25 days paid leave, increasing to 30 plus bank holidays.
• 5% pension contribution plus minimum 3% employee contribution.
• Customer referral bonus.
• Hybrid working model.
• Free broadband (coverage permitting).
• 20% off EE plans.
• Additional benefits: Cycle to work, Tech scheme, Healthcare, Dental, Health cash fund, Employee discounts, Referral rewards.

Note: Right to work in the UK, references, DBS check, and possibly a driving license may be required. Agencies are not supported for recruitment for this role.