IT Application Support Technician

Newcastle International Airport; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Full time

Job description

About Your Airport

Want to join the 'Best Airport In The World'? Newcastle International Airport is home to 17 airline partners and connects over 5 million passengers to 80 direct, and over 300 one-stop destinations each year.

The Airport contributes over £1bn in GVA to the region's economy and supports over 3,000 jobs across the North East.

The multi-award-winning Airport delivers best-in-class customer service, having invested over £20m in passenger experience improvements in recent years. In 2024, the Airport was crowned Best in the World at the prestigious Routes World conference. It was also ranked in the top very good category in the CAA's Airport Accessibility audit, reflecting the exceptional service provided to passengers with disabilities.

Newcastle International Airport is the primary international gateway to North East England, offering visitors easy access to a region rich in historical heritage, with blue flag beaches, dramatic landscapes, and vibrant modern city culture.

About The Role

We are seeking an enthusiastic individual to join the IT Project & Services Department. This is an exciting opportunity to be part of our team as we work on several IT projects supporting the airport. You will work within a multi-disciplinary IT department, delivering support, design, and project implementation tasks.

This role is ideal for applicants with an understanding and interest in Information Technology who wish to develop their knowledge and experience in a supportive environment. We are also interested in candidates with experience in a broader ICT support role or relevant skills seeking to advance into a career in IT.

Main Duties and Responsibilities (Desirable Skills)

• SQL administration
• Airport applications support
• SharePoint / M365 support
• Providing support to service desk queries
• Desktop/Server support
• Network/Communications support
• IT project implementation support
• Cybersecurity promotion
• Documentation and administration
• Participate in the 24/7/365 on-call system, supporting critical IT systems and incidents
• Work with third-party suppliers and contractors

Desirable Skills

• Logical thinking
• Teamwork
• Problem-solving skills
• Customer focus
• Workload prioritization
• Attention to detail

This is an excellent opportunity to engage in a varied role with broad system and project involvement.

Please note: A full UK driving license is required for this role.

Why Join Us?

• Generous annual leave entitlement
• Contributory pension scheme
• On-site occupational health support
• On-site physiotherapist
• Employee assistance support
• Subsidised private healthcare
• Employee discounts at airport Park & Fly, retail, and catering outlets
• Company and performance-related bonus scheme
• Membership to our on-site gym

This role requires access through the Critical Part at the Airport, and in line with Department for Transport regulations, candidates must demonstrate a clean criminal record during recruitment.

Newcastle Airport Limited promotes equal opportunity and is committed to accessibility and inclusivity. We welcome applications from all prospective candidates, including those with disabilities, as part of our Disability Confident Commitment.