Technical Operations Technician

TN United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the justice services sector is seeking a Technical Operations Technician to support their systems at HMP Forest Bank. This role involves maintaining IT systems, logging incidents, and ensuring client satisfaction. Ideal candidates will possess strong IT skills and a focus on results, with opportunities for growth and learning in a dynamic environment.

Benefits

Retirement plans

Gym discounts

24/7 employee assistance program

Qualifications

• Previous experience in IT support or similar role is a plus.
• Able to obtain SC clearance and Disclosure Scotland.
• Willingness to work outside normal hours when required.

Responsibilities

• Complete daily system checks and maintain supporting documentation.
• Log incidents and process basic change requests.
• Escort third-party contractors and install new equipment.

Skills

Knowledge of MS Office 365

Knowledge of Windows 10 & 11

Client and customer satisfaction focus

Ability to prioritize tasks

Eagerness to learn

Job description

The original job description contains comprehensive information but can benefit from improved formatting and clarity. Here is a refined version:

Job Title: Technical Operations Technician

Location: HMP Forest Bank, Agecroft Road, Salford

Company: Sodexo Justice Services

Purpose of the Job

The Technical Operations Technician supports the SJS & Education networks, including CCTV, alarm, cell call, access control, and phone systems. You will assist customers, log incidents, and work with the Technical Operations team to resolve issues and improve system performance.

Key Responsibilities

1. Complete daily system checks and maintain supporting documentation.
2. Log incidents and process basic change requests, user setup.
3. Escort third-party contractors and install new equipment.
4. Manage the ordering process, including POs, deliveries, and stock control.
5. Perform routine maintenance and participate in quarterly security audits.

Requirements

• Strong knowledge of MS Office 365 and Windows 10 & 11.
• Previous experience in IT support or similar role is a plus.
• Ability to prioritize tasks and work independently or as part of a team.
• Able to obtain SC clearance and Disclosure Scotland.
• Willingness to work outside normal hours when required.
• Client and customer satisfaction focus.
• Rigorous management of results.
• Eagerness to learn and adapt to new technologies.
• Ability to drive change and achieve goals.

Working with Sodexo is more than a job; it’s a chance to be part of something greater. We offer 20+ benefits, including retirement plans, discounts, gym discounts, and a 24/7 employee assistance program.

Interested candidates are encouraged to apply today and become part of our inclusive and diverse team.