Digital Dental Technician – Training & Support

ESM Digital Solutions; Manchester; Remote; GBP 30,000 - 40,000; Full time

Job summary

ESM Digital Solutions is seeking a Digital Dental Technician to join their UK team, focusing on the training and support of digital dental solutions in laboratories. Candidates should have at least 2 years' experience in a dental lab, a solid grasp of CAD/CAM workflows, and possess a Dental Technology Qualification. The role involves delivering training, handling customer support, and representing ESM at dental events. Competitive salary and opportunities for continuous learning are offered.

Benefits

Competitive salary based on experience

Company laptop and phone

Manufacturer led and in-house training

Continuous learning and development opportunities

Opportunity to work with cutting-edge dental technology

Qualifications

• At least 2 years' experience in a dental laboratory.
• Solid knowledge of digital dentistry and CAD/CAM workflows.
• Practical experience with 3D printers and milling machines.

Responsibilities

• Deliver training and technical support on dental solutions.
• Create and maintain training protocols and instructional videos.
• Collaborate to resolve support issues efficiently.

Skills

Digital dentistry

CAD/CAM workflows

Presentation skills

Communication

Problem-solving

Time management

Technical assistance

Education

Dental Technology Qualification

Tools

3Shape Dental System

Exocad

3D printers

Milling machines

Office 365

Job description

Digital Dental Technician - Training & Support - UK

About ESM Digital Solutions

ESM Digital Solutions is a trusted provider of digital dentistry hardware and software for clinics and laboratories across the UK and Ireland. Our portfolio includes leading brands such as 3Shape, Shining 3D, SprintRay, Exocad, DG Shape, Formlabs, Asiga, Borea, and Elos Medtech.

We are known within the Dental market for delivering truly open systems, backed by expert consultation, training, and continuous support. Our goal is to ensure our customers fully capitalise on the technologies they have invested in.

The Role

We're looking for a hands-on digital dental technician to become part of our UK team. The primary focus of this role is the training and support of our digital dental solutions, particularly within dental laboratories. You'll play a key role in helping our clients maximise the value of their systems through expert guidance, technical assistance, and relationship-building.

Key Responsibilities

• Deliver training and technical support (onsite and remote) on systems including:
• CAD/CAM software: 3Shape Dental System and Exocad
• Roland DG Shape milling machines
• 3D printers
• Handle customer support via phone and email
• Collaborate with internal teams and suppliers to resolve support issues efficiently
• Create and maintain training protocols, including instructional videos
• Assist in product demonstrations and sales support
• Identify new leads and upselling opportunities
• Represent ESM Digital Solutions at dental events and exhibitions
• Other duties as required

Candidate Requirements:

• At least 2 years' experience in a dental laboratory
• Solid knowledge of digital dentistry and CAD/CAM workflows
• Confident user of 3Shape Dental System and Exocad Dental Cad software
• Practical experience with 3D printers and milling machines in a dental setting
• Skilled trainer with strong presentation and communication abilities
• Proficient with Office 365 and comfortable working with tech
• Problem-solver with great time management
• Capable of working independently and within a team

Must have:

• Dental Technology Qualification
• Full UK driving licence and access to a vehicle
• Home office with high-speed internet

What We Offer

• Competitive salary based on experience
• Company laptop and phone
• Manufacturer led and in-house training
• Continuous learning and development opportunities
• A chance to build a profile as a recognised expert in the dental industry
• Opportunity to work with cutting-edge dental technology
• Become a recognised expert in digital dental systems
• Work remotely and independently