EPR Programme Support Officer (PSO)

NHS; Norwich; On-site; GBP 29,000 - 37,000; Full time

Job summary

Join the NHS as a Programme Support Officer and contribute to the Electronic Patient Record initiative. This role involves managing project workstreams, ensuring effective reporting and communication, and working collaboratively with a diverse team to enhance patient care across Norfolk and Waveney.

Benefits

Flexible working hours

Fast Track Staff Physiotherapy Service

Discounted gym memberships

Excellent pension scheme

Wagestream - access to pay as you earn

Free Park & Ride service

On-site Nursery

Support for career development

Qualifications

• Experience working across organisational boundaries.
• Ability to produce and maintain workbooks and presentations.
• Strong planning and organisational skills.

Responsibilities

• Manage and report on Programme Workstream delivery.
• Ensure accurate reporting of risks and issues.
• Facilitate senior management meetings.

Skills

Communication

Information Management

Project Management

Education

Degree level education or equivalent experience

RSA Stage III Typing or equivalent experience

Tools

Project Management Tools

Databases

Spreadsheets

Job description

Job summary

We have embarked on a programme to implement a single Electronic Patient Record (EPR) system as part of the NHS digital health ongoing initiative across the Norfolk and Waveney Acute Hospital Collaborative (NWAHC). The collaborative is made up of three acute hospitals in Norfolk and Waveney:

• James Paget University Hospitals NHS Foundation Trust (JPUH)
• Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH)
• The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust (QEH)

This is a unique opportunity to contribute your skills and expertise to create a meaningful impact on the health and well-being of individuals throughout Norfolk and Waveney. The Norfolk and Waveney Acute Hospitals Collaborative are committed to advancing our digital capabilities in alignment with our long-term strategic goals, ensuring a high standard of patient care and safety for our diverse communities.

The acute hospitals in Norfolk are a vital part of the health and social care system. Our digital mission is an essential part of our transformation into a post-modern healthcare system.

Main duties of the job

There are three Programme Support Officer roles being recruited to at 37.5 per week (full time):

1. Design, Build & Test workstream, also supporting Clinical & Operational Design Authority workstream
2. Technical workstream
3. Transformation & Adoption workstream

As part of the day-to-day management of the Norfolk & Waveney Acute Hospital Collaborative's Electronic Patient Record (EPR) Programme of work, we are seeking innovative, self-motivated individuals to work collaboratively within the role of Programme Support Officer (PSO). The role is responsible for ensuring that specific Programme Workstream delivery is effectively progressed, tracked, monitored and reported through agreed governance processes. This includes reporting and tracking milestones for your Programme Workstream, ensuring updates are received from all owners, and following up when necessary.

This role is responsible for ensuring correct reporting of risks and issues, decisions and actions, and effective escalation processes across the portfolio, ensuring accuracy and correctness, and challenging where appropriate. The role takes responsibility to ensure the effective creation, monitoring, and continuous improvement of Portfolio processes, procedures, and tools. The role also has responsibility for ensuring Quality Assurance on Portfolio documentation.

Please refer to the Job Description, and Essential and Desirable Criteria documents for full details.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities such as the Quadram Institute. We work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for students. We attract top professionals from across the country, and our workforce represents 94 countries worldwide.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We offer a full range of NHS benefits and additional perks:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service at NNUH Colney Lane
• Free 24-hour confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes with staff discounts
• Support for career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work, and home electronics

Details

Date posted: 16 May 2025

Pay scheme: Agenda for change

Band: Band 5

Salary: £29,970 to £36,483 per year (Pro rata)

Contract: Fixed term

Duration: 6 months

Working pattern: Full-time, Part-time, Flexible working, Compressed hours

Reference number: 234-25-EPR-00-PSO

Job locations: Norfolk County Hall, Martineau Lane, Norwich, NR1 2UA

Job description

Job responsibilities

• Opportunity to work on a wide range of innovative projects, improving patient experience and outcomes.
• Flexibility for hybrid working - a collaborative office space at Norfolk County Hall, and from home.
• Work with a multi-disciplinary team of experienced IG Managers, Clinicians, Technicians, Digital Nurses, Data Scientists, and Cyber Leads.

Person Specification

Qualifications (Essential):

• Educated to Degree level or demonstrable equivalent experience.
• RSA Stage III Typing or equivalent experience.

Experience (Essential):

• Experience of working across organisational and professional boundaries to achieve goals.
• Experience creating, producing, and maintaining workbooks and presentation slides.
• Successful planning and organisational experience.
• Facilitating senior management or confidential meetings.

Desirable:

• Programme and/or Project Management experience, including developing frameworks and review processes.

Skills (Essential):

• Ability to write and present accurate, concise reports at all levels.
• Effective relationship-building and communication skills with stakeholders.
• Advanced skills in information management software, databases, spreadsheets, and project management tools.

Attitude, Aptitude (Essential):

• Good communicator with strong written, verbal, and presentation skills.
• Commitment to Equality, Diversity, and Inclusion.
• Demonstrates values aligned with the Trusts’ collaborative and organizational values.

Additional Information

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a DBS check is required. Applications requiring Skilled Worker sponsorship are welcome, with further details available on the UK Visas and Immigration website. From 6 April 2017, applicants must present a criminal record certificate from each country of residence in the last 10 years if applicable.

Employer Details

Employer: Norfolk and Norwich University Hospital

Address: Norfolk County Hall, Martineau Lane, Norwich, NR1 2UA

Website: https://teamnnuh.co.uk/