Claims Service Manager 01/08/2025-Country

Aviva; Norwich; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

An established industry player is seeking a Claims Service Manager to enhance support for strategic clients. This role emphasizes proactive account management and continuous improvement in service delivery. You'll work closely with partners, brokers, and internal teams to ensure high-quality service and client satisfaction. If you're passionate about building relationships and solving complex problems, this is an exciting opportunity to make a significant impact in a collaborative environment that values your growth and well-being.

Benefits

Performance-based bonus

Generous pension scheme

29 days holiday plus bank holidays

Up to 40% discount on products

Free Aviva shares annually

Flexible benefits

Paid volunteering days

Wellbeing support tools

Qualifications

• Experience in building strong client relationships in a service-led role.
• Proven track record of process improvements and strategic planning.

Responsibilities

• Shape support for strategic clients through proactive account management.
• Collaborate with partners and stakeholders to meet client needs.

Skills

Client Relationship Management

Communication Skills

Negotiation Skills

Process Improvement

Strategic Planning

Insurance Knowledge

Job description

Claims Service Manager

Salary: Circa £40,000 - £45,000 (depending on location, skills, experience, and qualifications)

Are you great at building relationships and solving complex problems?
Do you enjoy helping teams grow and delivering outstanding service? If so, we’d love to hear from you.

About the role

We’re seeking a Claims Service Manager to shape our support for strategic clients. The role focuses on proactive account management, continuous improvement, and high-quality service delivery. You will collaborate with key partners, brokers, internal teams, and senior stakeholders to meet client needs. This is a fantastic opportunity to make a meaningful impact in a collaborative, client-focused environment.

Skills required

• Experience in building strong client relationships in a service-led role
• Excellent communication, negotiation, and influencing skills
• Ability to manage complex client scenarios and provide expert advice
• Proven track record of process improvements and strategic planning

• Knowledge of home claims or the insurance industry is advantageous

What we offer

Our purpose — "with you today, for a better tomorrow" — reflects our commitment to our colleagues. We invest in your growth and well-being.

• Starting salary circa £40,000 - £45,000 (dependent on location, skills, experience, and qualifications)
• Performance-based bonus opportunity of around 10% of annual salary
• Generous pension scheme with up to 14% employer contribution
• 29 days holiday plus bank holidays, with options to buy or sell up to 5 days
• Up to 40% discount on Aviva products and additional retailer discounts
• Up to £1,200 of free Aviva shares annually via our Matching Share Plan and Save As You Earn scheme
• Supportive policies including parental and carer’s leave
• Flexible benefits, including sustainability options like cycle to work
• Opportunity to make a difference through Aviva Communities and three paid volunteering days
• Focus on wellbeing with various support tools

Learn more and calculate your potential total reward here.

Inclusivity and flexible working

We welcome applications from all backgrounds and experiences. Even if you don’t meet every requirement, we encourage you to apply. We support flexible working arrangements, including part-time and job share options.

Our working model combines office and remote work, typically spending around 50% of time in our offices.

Find out more about working at Aviva here.

Accessibility

We interview every disabled applicant who meets the minimum criteria. Please email us at [e-mail] to disclose a disability and arrange an interview.