Claims Service Manager 01/08/2025-Country

TN United Kingdom; Norwich; On-site; GBP 40,000 - 45,000; Full time

Job summary

An established industry player is seeking a Claims Service Manager to enhance client support and drive process improvements. This role offers a unique opportunity to collaborate with key partners and deliver exceptional service. You'll play a crucial role in managing complex client scenarios and ensuring client satisfaction. With a competitive salary and a range of benefits, including a generous pension scheme and flexible working options, this position is perfect for someone passionate about client service and continuous improvement. Join a team that values inclusivity and invests in your growth and well-being.

Benefits

Generous pension scheme

29 days holiday plus bank holidays

Up to 40% discount on products

Paid volunteering days

Flexible benefits

Bonus opportunity

Support for wellbeing

Qualifications

• Experience in a service-led role focusing on client relationships.
• Ability to manage complex scenarios and provide expert advice.

Responsibilities

• Shape support for strategic clients through proactive account management.
• Deliver high-quality service in a collaborative environment.

Skills

Client relationship management

Negotiation skills

Problem-solving

Process improvement

Insurance industry knowledge

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Aviva

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

781fe3796936

Job Views:

2

Posted:

07.05.2025

Expiry Date:

21.06.2025

col-wide

Job Description:

Claims Service Manager
Salary: Circa £40,000 - £45,000 (depending on location, skills, experience, and qualifications)

Are you great at building relationships and solving complex problems?
Do you enjoy helping teams grow and delivering outstanding service? If so, we’d love to hear from you.

A bit about the job

We’re looking for a Claims Service Manager to help shape how we support our strategic clients. This role focuses on proactive account management, continuous improvement, and delivering high-quality service. You’ll work closely with key partners, brokers, internal teams, and senior stakeholders to meet our clients’ needs. It’s a great opportunity to make a real impact in a collaborative, client-focused environment.

Skills we’re looking for

• Experience building strong client relationships in a service-led role
• Confident communicator with negotiation and influencing skills
• Ability to manage complex client scenarios and offer expert advice
• Track record of driving process improvements and delivering strategic plans
• Knowledge of home claims or the insurance industry is a plus

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. We invest in our people and offer many benefits:

• Starting salary circa £40,000 - £45,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 10% (D grade) of annual salary, based on performance
• Generous pension scheme - Aviva contributes up to 14%
• 29 days holiday plus bank holidays, with options to buy or sell up to 5 days
• Up to 40% discount on Aviva products and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and Save As You Earn scheme
• Supportive policies including parental and carer’s leave
• Flexible benefits, including sustainability options like cycle to work
• Paid volunteering days to help others
• Support for wellbeing with tools and resources

Learn more by using our salary calculator to see your total Aviva Reward.

Aviva is for everyone:

We’re inclusive and welcome applications from all backgrounds and experiences. Even if you don’t tick every box, we encourage you to apply. We support flexible working arrangements, including part-time and job shares, and adapt locations, hours, and working patterns to suit our employees and customers.