Reception Manager, Hotel Du Vin

TN United Kingdom; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel in Newcastle upon Tyne is seeking a Reception Manager to deliver exceptional service and manage guest experiences. This role offers generous benefits, training, and opportunities for career progression within the hotel chain.

Benefits

Heavily discounted Staff Room Rates

50% off dining

Fully funded Apprenticeship programmes

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Private Medical Healthcare

Bonus Plan based on KPIs

Life Assurance

Employee Assistance Programme

Qualifications

• Be the face of our hotel, delivering exceptional service.
• Setting the tone for guests' visits and ensuring satisfaction.

Responsibilities

• Manage reception team and guest experiences.
• Support internal development and progression.

Skills

High standards

Exceptional service

People skills

Job description

Reception Manager, Hotel Du Vin, Newcastle upon Tyne

Location:

Newcastle upon Tyne, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

b1327f3e5d9b

Job Views:

2

Posted:

14.05.2025

Expiry Date:

28.06.2025

Job Description:

Rate of Pay / Hours: 45 hours a week, Generous Company Benefits, Training & Development

Type of Contract: Permanent

Location: Newcastle

Be the face of our hotel, get paid for doing what you love, enjoy perks and benefits, learn something new, and build a career with Hotel Du Vin.

High standards, a love for people, and delivering exceptional service are essential. As Reception Manager, you and your team are the first and last impression for our guests, setting the tone for their visit and ensuring their experience exceeds expectations.

We create memorable experiences for our guests. This role could be a stepping stone to a Head of Department position within Hotel Du Vin. We support internal development and progression.

Interested? Click Apply Now

We offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin, and Frasers Hospitality from £65 per night.
• 50% off the best available rate for friends and family.
• 35% off dining in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes to support your career development.
• High street discounts on shops, experiences, holidays, and more.
• Cycle to work scheme—save up to 40% on bikes.
• Healthcare Cash Plans covering dental, optical, medical, and more from £5/month.
• Referral schemes paying up to £1500.
• A professional uniform.
• Wellness & Campaign Days promoting activities like Pay Day Lunches, Mental Health Awareness, and more.
• Wagestream for instant access to earned wages.
• Complimentary stays on your 1st, 3rd, and 5th anniversaries with Dinner, Bed & Breakfast.
• Support for neurological health through The Brain Charity.
• Employee Assistance Programme—confidential advice 24/7.

Post-probation benefits include:

• Private Medical Healthcare
• Bonus Plan based on KPIs
• Critical Illness Cover
• Life Assurance

Sustainability Goals:

• 100% renewable electricity, mainly from Wind Farms.
• Recycling at least 70% of hotel waste.
• Chemical-free cleaning systems and eco-friendly kitchen practices.
• Volunteer days for sustainable charities.

Interested? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are equal opportunities employers, welcoming applications regardless of race, sex, disability, religion/belief, sexual orientation, or age.