Reception Manager, Hotel Du Vin

Hotel Du Vin; Newcastle upon Tyne; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join Hotel Du Vin as a Reception Manager in Newcastle, where you will lead a dedicated team to create memorable guest experiences. Enjoy competitive pay, generous benefits, and opportunities for career advancement in a vibrant hospitality environment. Be the face of our hotel and ensure every guest feels welcomed and valued.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining bills

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Professional uniform

Employee Assistance Programme

Qualifications

• Experience in hospitality or customer service roles.
• Ability to lead and motivate a team.
• Strong communication skills.

Responsibilities

• Manage the reception team and ensure exceptional guest service.
• Set the tone for guest experiences.
• Support internal development and progression.

Skills

High Standards

Customer Service

Team Leadership

Education

Apprenticeship

Job description

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About the Role

Reception Manager, Hotel Du Vin

Rate of Pay / Hours: 45 hours a week, Generous Company Benefits, Training & Development

Type of Contract: Permanent

Location: Newcastle

Be the face of our hotel, get paid for doing what you love, enjoy numerous perks and benefits, learn new skills, and build a lifelong career with Hotel Du Vin.

Are high standards second nature to you? Do you love working with people and making guests smile every day by delivering exceptional service? Do you want to be part of something different, working with the best food, drink, and a brand you will be proud of?

As Reception Manager, you and your team are the first and last people our guests see. You set the tone for their visit and ensure everything exceeds their expectations before they leave.

We create memorable experiences that guests will never forget. This role could be your next step into a Head of Department position within Hotel Du Vin—we actively support internal development and progression, Onwards and Upwards.

Benefits

Interested? Click Apply Now

In addition to competitive pay, we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin, and Frasers Hospitality, with rooms from £65 per night.
• Discounted Friends and Family Room Rate with 50% off the best available rate.
• 35% off your bill when dining in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes to support your career development.
• High Street Discounts on various shops, experiences, holidays, and more.
• Cycle to work scheme—save up to 40% on bikes.
• Healthcare Cash Plans—dental, optical, medical, and more from £5/month.
• Referral schemes paying up to £1500 for successfully referring friends.
• A professional uniform that looks smart and modern.
• Wellness & National Campaign Days promoting activities like Pay Day Lunches, National Popcorn Day, Mental Health Awareness Week, etc.
• Access to Wagestream, allowing instant pay access, wage tracking, and financial tips.
• Complimentary stays on your 1st, 3rd, and 5th anniversaries, including Dinner, Bed & Breakfast.
• Support for charitable causes like The Brain Charity.
• Employee Assistance Programme offering free, confidential advice 24/7 for you and your family.

Plus, after completing your probation:

• Private Medical Healthcare
• Bonus Plan based on clear KPIs
• Critical Illness cover
• Life Assurance

Our Sustainability Goals

• 100% renewable electricity, mainly from UK Wind Farms
• Recycling at least 70% of hotel waste, championed by our Sustainability Council
• Chemical-free cleaning systems and eco-friendly kitchen products
• Volunteer days for sustainable charities—2 days per year, paid

Interested? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are equal opportunities employers and welcome applications from all qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.