Snr Marketing Mgr B&M Projects Integration & Part VII

Virgin Money; United Kingdom; Hybrid; GBP 53,000 - 67,000; Full time

Job summary

A leading company is seeking a Senior Marketing Manager for B&M Projects Integration. This role involves managing customer communications strategies for millions of customers, ensuring compliance with brand guidelines, and driving customer engagement through data insights.

Benefits

38.5 days holidays including bank holidays

Up to five paid well-being days

20 weeks paid parental leave

Market-leading pension

Private medical cover

Flexible benefits

Qualifications

• Experience in multi-channel customer communications management.
• Strong planning and organizational skills.

Responsibilities

• Develop customer communications and manage approval processes.
• Evaluate campaign performance and recommend improvements.
• Ensure adherence to brand guidelines.

Skills

Customer Communications Management

Planning

Problem Solving

Stakeholder Management

Creativity

Education

Relevant Marketing Qualification

Job description

Snr Marketing Mgr B&M Projects Integration & Part VII

Business Unit: Brand & Marketing
Salary Range: £53,600 - £67,000 per annum DOE + benefits
Location: Hybrid, with regular travel to a hub
Contract Type: 12 Month Fixed Term

Our Team

Brand & Marketing is leading the charge to disrupt our industry and turn banking on its head. We know that money is a big deal—more than just products and services. Driven by our purpose, we work every day to make banking fairer, more rewarding, and for the good of society. The work can be challenging with tough deadlines, but when combined with the right people, the impact is powerful—and we have fun doing it.

This is an exciting opportunity to be involved in how we communicate changes related to the Virgin Money and Nationwide Building Society integration, and update customer collateral accordingly.

Reporting to the Senior Manager - B&M Projects Integration & Part VII, you'll manage two Marketing Managers to deliver customer communications strategies for approximately 6 million Virgin Money customers, and oversee Part VII changes across around 14,000 customer communication documents.

Day-to-day responsibilities include:

• Developing customer communications and updating assets in line with Part VII requirements, managing approval processes within and outside Brand & Marketing.
• Representing Brand & Marketing at Part VII meetings and advocating for the customer.
• Driving customer activity based on data and insights, with clear measurement objectives.
• Adopting a test-and-learn approach.
• Evaluating campaign performance, recording lessons learned, and recommending improvements.
• Ensuring all communications adhere to Virgin Money brand guidelines and internal policies.

Required skills and experience:

• Experience in multi-channel customer communications management.
• Strong planning, organizational, and attention-to-detail skills.
• Problem-solving skills and the ability to work independently, translating complex data into insights.
• Excellent stakeholder management skills.
• Self-motivated with a collaborative approach.
• Good knowledge of marketing and creativity.
• Solution-oriented mindset and understanding of industry regulations, data protection policies.
• Ability to align work with our purpose and focus on positive customer outcomes.

Preferred but not essential:

• Relevant marketing qualification.
• Additional marketing experience.
• Understanding of marketing measurement principles and techniques.
• Awareness of industry, regulatory, and economic factors affecting marketing.

Benefits include:

• Generous holidays—38.5 days including bank holidays, with options to buy more.
• Up to five paid well-being days per year.
• 20 weeks paid parental leave (total 52 weeks).
• Market-leading pension, private medical cover, income protection, and life assurance.
• Flexible benefits such as Cycle to Work, wellness assessments, and critical illness cover.

These benefits start from day one.

Interested? We encourage early applications as the role may close sooner if we receive high interest. We support flexible working arrangements.

About Virgin Money

We aim to be the UK's best digital bank, combining over 180 years of heritage with innovative, customer-focused solutions. Our purpose is 'Making You Happier About Money,' and we strive to create memorable experiences for our customers through disruptive ideas and collaboration.

Our culture

We value diversity and inclusion, reflecting our customer base. We are committed to an inclusive environment where everyone can contribute and feel safe. As a Disability Confident Leader, we support adjustments and accommodations for applicants.

Note: Some candidates may be limited in interview opportunities to ensure fairness, especially for those with disabilities who meet essential criteria.

Legal & compliance

This role can be based anywhere in the UK, subject to right-to-work confirmation. Successful candidates will undergo background checks, including credit, criminal record, and employment references, with additional checks for senior roles.