Motor Claims Handler - Recovery Negotiator

TN United Kingdom; Bexhill-on-Sea; Hybrid; GBP 27,000 - 35,000; Full time

Job summary

An established industry player is seeking a Motor Claims Handler - Recovery Negotiator to join their dynamic team in Bexhill. In this role, you will manage non-fault claims, focusing on recovering costs from responsible parties. With a commitment to customer service and a supportive environment, you will have the opportunity to develop your skills while contributing to the company's ambitious goals. Enjoy a hybrid working model, competitive salary, and a range of benefits designed to support your physical and mental wellbeing. If you're ready to take on a rewarding challenge, this could be the perfect opportunity for you.

Benefits

Flexible Working

Competitive Bonus Scheme

Private Medical Insurance

Mental Wellbeing Programme

27 Days Annual Leave

Discounted Health Assessments

Cycle to Work Scheme

Social Events

Onsite Facilities

Health Care Cash Back Plans

Qualifications

• Experience in claims or recovery is advantageous but not mandatory.
• Strong customer service skills and attention to detail are essential.

Responsibilities

• Manage a portfolio of non-fault claims after road traffic accidents.
• Communicate effectively with stakeholders to provide updates and resolve claims.

Skills

Claims Management

Customer Service

Attention to Detail

Problem Solving

Communication Skills

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Access

Job description

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Motor Claims Handler - Recovery Negotiator, Bexhill

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Client:

Hastings Direct

Location:

Bexhill, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

84071e0c63fc

Job Views:

3

Posted:

10.05.2025

Expiry Date:

24.06.2025

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Job Description:

Motor Claims Handler- Recovery Negotiator

Location: Bexhill
Contract: Hybrid - Working up to 4 days from home
Hours: 37.5 Hours. Monday- Friday
Salary: Starting at £27,750 with opportunity for progression.
Start Date: 23rd of June


Welcome to Hastings Direct - From our Group HR Director Pam Angel

We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure we would love to hear from you.



Role Purpose:

Your main responsibility will be to manage a portfolio of non-fault claims after a road traffic accident. You will focus on recovering our costs from the responsible party, including third-party insurers, policyholders, and suppliers.

Your duties will include setting clear expectations, providing regular updates to stakeholders, collecting evidence, and actively advancing claims to ensure they are closed as non-fault, thus preserving our customer's no-claims discount.

As you progress through our competency frame levels, you will take on more responsibility, including handling a wider range of claims such as foreign claims, withdrawn indemnity, bodily injury, credit hire, fraud, dual insurance, and more.



Job Details:

• Communicate effectively with policyholders and stakeholders via phone, written correspondence, and webchat to provide updates and resolve claims.
• Assess and validate claims, ensuring policy coverage, setting accurate reserves, and processing payments in line with procedures.
• Manage claims proactively using diary systems, handling scheme claims within agreed terms, and escalating suspected fraud appropriately.
• Investigate liability and make informed decisions on claim outcomes, including admissions or disputes.
• Handle challenging conversations and complaints with professionalism and empathy, maintaining high service standards.
• Work towards individual and team KPIs, contributing to overall business performance and continuous improvement.

Essential skills we would love you to have:

• Previous claims or recovery experience is advantageous, but full training will be provided.
• Strong customer service skills with a background in telephony-based roles.
• Excellent attention to detail and accurate data entry capabilities.
• Solid administrative skills with a proactive and organized approach to work.
• Good IT proficiency, particularly in Microsoft Excel, Word, and Access.
• Proven problem-solving ability and a track record of delivering results.

The interview process

Our interview process involves the below:

• Telephone interview
• Virtual Interview with hiring leader

Regrettably we are unable to offer sponsorship for this role - Delete if sponsorship is applicable



Benefits: in addition to a competitive salary you will also receive…

Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail

Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus

Physical wellbeing -Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen

Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….

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Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.