Managed Service Coordinator

Travel Chapter; Swanage; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the holiday home sector seeks a Property Coordinator to manage various tasks, ensuring guests and homeowners have an exceptional experience. The role involves both office and field work, requiring strong organizational and customer service skills. Join a supportive team with a focus on employee development and enjoy competitive benefits including paid holidays, a holiday contribution, and social events.

Benefits

25 days paid holidays plus bank holidays

Birthday day off

£500 holiday contribution

Paid day to volunteer

Friends and family discount scheme

Life assurance

Social clubs

Christmas parties

Qualifications

• Enthusiastic team player with customer service experience.
• Strong organizational skills and attention to detail.

Responsibilities

• Coordinating cleaners, gardeners, and maintenance contractors.
• Conducting property inspections and managing complaints.
• Assisting guests with queries and problems.

Skills

Customer Service

Organizational Skills

Communication Skills

Attention to Detail

Education

Experience in Property Letting

Job description

Employment Type

Fixed Term Contract - 12 Months

Location

Swanage

Hours of Work

Full Time, 09:00 – 17:00 - 5 days a week between Monday and Saturday.

You will also support our out-of-hours service on a rolling rota, providing assistance to guests dealing with emergency issues during their stay. For this, you'll receive a flat-rate retainer of £25 per evening (£40 on Sundays), regardless of whether any calls come in. If you do take a call, you'll be paid additional hourly overtime for the time spent handling the issue.

What You'll Be Doing

The Property Management Service is a key department that keeps everything running smoothly. Our Coordinators are a force of nature that overcome all obstacles to ensure our guests and homeowners have the best experience possible. The role combines field-based and office work, making no two days the same.

The main responsibilities include:

• Coordinating our cleaners, housekeepers, gardeners, and maintenance contractors.
• Providing accurate timescales for property preparation and guest readiness.
• Meeting suppliers, homeowners, assisting guests, or performing property spot checks outside of the office.
• Conducting proactive property inspections and offering constructive feedback.
• Managing complaints or feedback regarding housekeeping standards until resolution.
• Keeping accurate records and updating administrative systems.
• Assisting guests with requests, queries, and problems before, during, and after their stay.
• Supporting our out-of-hours service on a rolling rota, assisting guests with emergency issues during their stay. Calls are paid as overtime with a £25 retainer for evenings and £40 for Sundays.

You'll have

• An enthusiastic, friendly, and welcoming team player with customer service experience.
• Strong organizational skills to manage our property portfolio to a high standard.
• A resilient character capable of handling challenges and achieving positive resolutions.
• Outstanding attention to detail, communication skills, and the ability to set expectations.
• A hands-on approach and willingness to take on tasks outside usual responsibilities.
• Experience in property letting, housing, estates agency, or the travel industry is advantageous.

We know the perfect candidate may not tick every box, so if you’re excited about the role and meet most requirements, please get in touch. You could be exactly what we need!

You'll get

Joining a rapidly growing company with a great culture and focus on employee development. We offer competitive salaries and benefits, including:

• 25 days’ paid holidays plus bank holidays
• A day off for your or a loved one’s birthday
• £500 paid towards a holiday of your choice
• A paid day to volunteer with a charity of your choice
• Friends and family discount scheme
• Life assurance
• Social clubs for various interests
• Great social events, including Christmas parties

Who are we?

We’re Travel Chapter, the holiday home people, on a mission to showcase great places to stay in the UK. From a small South West holiday letting agency, we've grown into a market leader, maintaining a strong family ethos and values. We foster a caring, collaborative culture that motivates our team daily.

Our company values diversity, inclusivity, and a supportive environment. Please let us know if you need adjustments during the application process. We’re committed to making the process accessible for everyone.