Managed Service Coordinator Managed Services · Swanage

The Travel Chapter Ltd; Swanage; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading company in the UK holiday sector as a Property Coordinator in Swanage. This full-time role combines fieldwork and office tasks, ensuring excellent experiences for guests and homeowners. You'll coordinate various services, manage property readiness, and handle guest inquiries. The position offers a supportive team environment with opportunities for personal development and competitive benefits.

Benefits

25 days paid holidays plus bank holidays

A day off for birthdays

£500 contribution towards a holiday

A paid day for volunteering

Friends and family discount

Life assurance

Social clubs and events

Qualifications

• Customer service experience is essential.
• Experience in property letting or travel industry is advantageous.

Responsibilities

• Coordinating cleaners, housekeepers, and maintenance contractors.
• Conducting property inspections and managing complaints.
• Assisting guests with requests during their stay.

Skills

Customer Service

Organizational Skills

Communication Skills

Attention to Detail

Resilience

Education

Experience in Property Letting

Experience in Travel Industry

Job description

Employment Type: Fixed Term Contract - 12 Months

Location: Swanage

Hours of Work: Full Time, 09:00 – 17:00 - 5 days a week between Monday and Saturday.

Support our out-of-hours service on a rolling rota, assisting guests with emergency issues during their stay. Receive a flat-rate retainer of £25 per evening (£40 on Sundays), regardless of calls. Additional hourly overtime paid for time spent handling issues.

What you'll be doing

The Property Management Service is vital to smooth operations. Our Coordinators are proactive, overcoming obstacles to ensure excellent experiences for guests and homeowners. The role combines fieldwork and office tasks, offering variety each day.

Responsibilities include:

• Coordinating cleaners, housekeepers, gardeners, and maintenance contractors.
• Providing timelines for property readiness.
• Meeting suppliers, homeowners, assisting guests, or conducting property checks.
• Conducting proactive property inspections and providing feedback.
• Managing complaints and feedback about housekeeping standards until resolved.
• Maintaining accurate records and updating administrative systems.
• Assisting guests with requests and queries during their stay.
• Supporting out-of-hours emergency assistance on a rota basis, with paid retainer and overtime as applicable.

You'll have

• An enthusiastic, friendly team player with customer service experience.
• Strong organizational skills for managing property administration.
• A resilient character capable of handling challenges positively.
• Excellent attention to detail, communication skills, and ability to set expectations.
• Willingness to undertake tasks outside usual responsibilities.
• Experience in property letting, housing, estate agency, or travel industry is advantageous.

We welcome candidates who are excited about the role and possess most of the skills and qualities listed.

You'll get

Join a growing company with a positive culture and focus on employee development. We offer competitive salaries and benefits, including:

• 25 days’ paid holidays plus bank holidays
• A day off for birthdays
• £500 contribution towards a holiday
• A paid day for volunteering
• Friends and family discount
• Life assurance
• Social clubs and events

Who are we?

We’re Travel Chapter, dedicated to showcasing great UK holiday stays. From a small agency to industry leaders, we uphold a family ethos, fostering a caring, collaborative, and inclusive culture. We value diversity, encourage innovation, and are committed to accessibility and adjustments during the application process.