Local Healthwatch Communications Manager

NHS; London; On-site; GBP 33,000 - 36,000; Full time

Job summary

A leading community interest company in London seeks a Local Healthwatch Communications Manager. This role involves managing communications, creating content, and engaging with local communities to enhance health and social care services. The ideal candidate will have extensive experience in communication strategies, content creation, and stakeholder engagement, ensuring high-quality and accessible information is delivered to diverse audiences.

Qualifications

• Extensive experience in planning and delivering communication strategies.
• Management and growth of communication channels.
• Experience in engaging new audiences.

Responsibilities

• Manage and deliver engaging communications for Healthwatch services.
• Create and post content across all communication channels.
• Support local Healthwatch teams in events and marketing activities.

Skills

Communication

Content Creation

Project Management

Interpersonal Skills

Organizational Skills

Education

Degree or equivalent professional experience

Tools

Mailchimp

Adobe Creative Cloud

Drupal

WordPress

O365

Job description

Job summary

Healthwatch is the local champion for health and social care. Public Voice currently delivers local Healthwatch services in three London boroughs: Croydon, Haringey, and Hounslow. The Local Healthwatch Communications Manager manages and delivers engaging, relevant, accessible and informative communications and content across all our local Healthwatch services. The role will help deliver an important component of local Healthwatches statutory functions to a high standard, as well as amplifying the voice and reach of our Healthwatch services among their local communities nd key stakeholders.

Main duties of the job

To manage the planning and delivery of communications for Public Voices Healthwatch services reflecting both local and wider national health and social care issues, trends and developments.

Produce content including but not limited to regular email newsletters, social media posts and web articles for local Healthwatch services. Liaise with local Healthwatch teams to identify topics and gather information to support content creation.

Ensure all local Healthwatch communications and marketing adhere to Healthwatch branding, and that content (including digital) is accurate, accessible high quality, and professional.

Support local Healthwatch teams in their other functions and activities, including (but not limited to): coordinating and publicising online/in person events; hosting of online events/webinars; and writing/editing research.

Working with the Strategic Communications Director to ensure local Healthwatch communications and content supports Public Voices wider communications strategy and channels.

About us

Public Voice is a Community Interest Company (CIC) with a mission to improve neighbourhoods, the lives of the people who live in them and the public services they use. Through our work, we ensure people in the community are heard bringing together diverse voices and including those who find themselves marginalised or are rarely reached by service providers. We take a usercentred, co-production approach to understanding individuals and communities needs, and translate that into meaningful insights for service providers in government, public health, and housing. The results are better outcomes for residents and service users, more effective and efficient services for providers, and stronger and healthier neighbourhoods.

Details Date posted

15 May 2025

Pay scheme

Other

Salary

Depending on experience £33,500-£36,000 (per annum depending on experience)

Contract

Permanent

Working pattern

Full-time

Reference number

B0535-25-0004

Job locations

Tottenham Town Hall

Town Hall Approach Road

London

N15 4RX

Job description Job responsibilities

Main Duties

Regularly coordinate with and gather information from local Healthwatch teams, to identify topics for content and communications.

Create and manage a schedule of content across all communications channels for all Public Voices local Healthwatch services.

Regularly create and post social media content, ensuring that our outputs are timely, consistent and regular.

Research and write news articles and keep up to date with relevant health and care related news stories and national Healthwatch campaigns.

Source relevant news and information for our websites and newsletter.

Manage, create and send Mailchimp newsletters and campaigns. Maintain local Healthwatch websites, keeping all content accurate, accessible and on brand.

Support local Healthwatch teams to plan, publicise and run online and in person events for example, handling event registrations, co-hosting / tech support for webinars.

Provide data on communications activities and key performance indicators to local Healthwatch teams, to support monitoring reports to commissioners.

Support local Healthwatch teams with the planning of ad hoc marketing or engagement activities for example, planning the design and distribution of materials (leaflets, posters) for specific projects or campaigns.

Working with the Strategic Communications Director to inform and support the creation and delivery of Public Voices wider communications and content strategy.

Represent Public Voice and/or local Healthwatch in stakeholder meetings and forums.

Ensure communications and digital engagement activities take account of the diversity and inclusion of each boroughs population.

Contribute to building excellent collaborative working relationships with statutory and other voluntary sector agencies in each borough.

Undertake any other reasonable duties as required.

Values and behaviours.

Support the values and aims of Healthwatch and Public Voice.

Works collaboratively and diplomatically, building effective relationships with internal and external stakeholders.

Creative, problem-solving approach.

Organised.

Detail-oriented.

Job description Job responsibilities

Main Duties

Regularly coordinate with and gather information from local Healthwatch teams, to identify topics for content and communications.

Create and manage a schedule of content across all communications channels for all Public Voices local Healthwatch services.

Regularly create and post social media content, ensuring that our outputs are timely, consistent and regular.

Research and write news articles and keep up to date with relevant health and care related news stories and national Healthwatch campaigns.

Source relevant news and information for our websites and newsletter.

Manage, create and send Mailchimp newsletters and campaigns. Maintain local Healthwatch websites, keeping all content accurate, accessible and on brand.

Support local Healthwatch teams to plan, publicise and run online and in person events for example, handling event registrations, co-hosting / tech support for webinars.

Provide data on communications activities and key performance indicators to local Healthwatch teams, to support monitoring reports to commissioners.

Support local Healthwatch teams with the planning of ad hoc marketing or engagement activities for example, planning the design and distribution of materials (leaflets, posters) for specific projects or campaigns.

Working with the Strategic Communications Director to inform and support the creation and delivery of Public Voices wider communications and content strategy.

Represent Public Voice and/or local Healthwatch in stakeholder meetings and forums.

Ensure communications and digital engagement activities take account of the diversity and inclusion of each boroughs population.

Contribute to building excellent collaborative working relationships with statutory and other voluntary sector agencies in each borough.

Undertake any other reasonable duties as required.

Values and behaviours.

Support the values and aims of Healthwatch and Public Voice.

Works collaboratively and diplomatically, building effective relationships with internal and external stakeholders.

Creative, problem-solving approach.

Organised.

Detail-oriented.

Person Specification Experience Essential

• Track record of planning and delivering successful communication strategies and campaigns.
• Extensive experience of creating content for both communities and professional audiences.
• Management and growth of communications channels, including newsletters and social media.
• Success engaging new audiences and extending the reach of an organisation / brand / service.
• Experience of running high-quality, engaging events.
• Creation of professional and accessible reports and/or similar thought leadership content.
• Experience of briefing and/or managing team members to contribute to communications campaigns whether line management, matrix management, or commission of suppliers.
• Building productive relationships with new or current key stakeholders for an organisation, project or service.
• Knowledge of communications strategy and best practice.
• Understanding of diversity and inclusivity, and implications for communication and engagement.
• Understanding the principles of effective programme and project management.
• Excellent ICT skills, including O365 apps
• SharePoint management, use of email and marketing automation and survey software (e.g. MailChimp, SurveyMonkey / Smart Survey etc.)
• Experience using Drupal and WordPress Content
• Management Systems (CMS).
• Experience using Adobe Creative Cloud apps including InDesign and Photoshop.
• Experience using databases, CRM and Excel for data recording and reporting.
• Experience using cloud-based storage and applications, including.
• Experience of arranging, hosting, and administering large online meetings using Teams and/or Zoom.
• Good interpersonal skills, to build effective working relationships internally and externally.
• Organisation and time management skills.
• Ability to work flexibly and adaptably.
• A good team player.
• Understanding of and commitment to the aims and values of Healthwatch and Public Voice.
• Promotes equality, diversity and inclusion.
• A friendly and confident manner.
• DBS check required.
• Willingness to undertake training and staff development as required.
• Able to work occasionally out-of-hours.

Desirable

• Knowledge of health and social care policies and
• issues.
• Understanding the organisational infrastructure of
• health and social care service, NHS, and Healthwatch
• England.
• Communications campaign and strategy development.

Qualifications Desirable

• Degree or equivalent professional experience in related
• subject.

Person Specification Experience Essential

• Track record of planning and delivering successful communication strategies and campaigns.
• Extensive experience of creating content for both communities and professional audiences.
• Management and growth of communications channels, including newsletters and social media.
• Success engaging new audiences and extending the reach of an organisation / brand / service.
• Experience of running high-quality, engaging events.
• Creation of professional and accessible reports and/or similar thought leadership content.
• Experience of briefing and/or managing team members to contribute to communications campaigns whether line management, matrix management, or commission of suppliers.
• Building productive relationships with new or current key stakeholders for an organisation, project or service.
• Knowledge of communications strategy and best practice.
• Understanding of diversity and inclusivity, and implications for communication and engagement.
• Understanding the principles of effective programme and project management.
• Excellent ICT skills, including O365 apps
• SharePoint management, use of email and marketing automation and survey software (e.g. MailChimp, SurveyMonkey / Smart Survey etc.)
• Experience using Drupal and WordPress Content
• Management Systems (CMS).
• Experience using Adobe Creative Cloud apps including InDesign and Photoshop.
• Experience using databases, CRM and Excel for data recording and reporting.
• Experience using cloud-based storage and applications, including.
• Experience of arranging, hosting, and administering large online meetings using Teams and/or Zoom.
• Good interpersonal skills, to build effective working relationships internally and externally.
• Organisation and time management skills.
• Ability to work flexibly and adaptably.
• A good team player.
• Understanding of and commitment to the aims and values of Healthwatch and Public Voice.
• Promotes equality, diversity and inclusion.
• A friendly and confident manner.
• DBS check required.
• Willingness to undertake training and staff development as required.
• Able to work occasionally out-of-hours.

Desirable

• Knowledge of health and social care policies and
• issues.
• Understanding the organisational infrastructure of
• health and social care service, NHS, and Healthwatch
• England.
• Communications campaign and strategy development.

Qualifications Desirable

• Degree or equivalent professional experience in related
• subject.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Public Voice CIC

Address

Tottenham Town Hall

Town Hall Approach Road

London

N15 4RX

Employer's website

https://publicvoice.london/ (Opens in a new tab)

Employer details Employer name

Public Voice CIC

Address

Tottenham Town Hall

Town Hall Approach Road

London

N15 4RX

Employer's website

https://publicvoice.london/ (Opens in a new tab)