Workshop Controller

Stellantis &You UK; Little Bristol; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading automotive company is seeking a Workshop Controller to join their team in Bristol. This role involves driving workshop performance and ensuring exceptional customer service. The ideal candidate will have dealership experience and a passion for team development, supported by a competitive salary and extensive benefits.

Benefits

Company Car Scheme

Company Discounts

Generous Pension Contribution

Annual Holiday

Private Medical

Training Opportunities

Qualifications

• Previous experience in a busy dealership environment required.
• Passion for providing excellent customer service.
• Ability to develop a team that delivers commercial success.

Responsibilities

• Drive performance of the workshop technician team to maximize efficiency.
• Lead the customer-facing team to maximize upsell while maintaining exceptional customer service.
• Ensure compliance with group financial processes and relevant regulations.

Skills

Customer Service

Team Leadership

Performance Management

Job description

Role Summary

Location:

Stellantis &You Bristol Cribbs Causeway

Contract

Permanent Full Time

Salary

Negotiable depending on experience

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Workshop Controller

An exciting new opportunity has come up here at DEALERSHIP. This is a great opportunity for you to become a key member of our dealership team.

As Workshop Controller you will engage your team to deliver the required commercial result and exceptional customer service

Role Benefits

• Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
• Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
• Pension: Benefit from a generous employer pension contribution of up to 7%.
• Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
• Single Private Medical
• Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
• Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
• Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
• Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
• Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
• Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
• Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
• Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
  
  

Role Description

• Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix.
• Lead the behaviour of the Customer facing team to maximise upsell whilst maintaining exception customer service.
• Adopt new digital systems and processes as part of our digitalisation strategy
• Developtheskills, knowledge and career progression of team members.
• Optimiseoperational processes within the Customer Journey, such as Vehicle Health Checks.
• Ensure Compliancewith group financial processes, DVSA MOT and relevant Health & Safety regulations.
• Make an impact across the department and whole dealership.
  
  

Let's Work Together

• Location:
• Base salary of up to £XXk
• A competitive performance bonus OTE £XXk
• Manufacturer owned dealership opportunity.
  
  

Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and performance bonus.

We are looking for an Aftersalesprofessional with a passion for providing excellent customer service and developing a team that delivers commercial success!

To excel in this role you need to have previous experience working in a busy dealership environment.

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Benefits of a career with Stellantis &You UK

Benefits

We consider Stellantis &You UK to be more than just a workplace; it's a platform for building a successful career. We offer a diverse range of benefits to support your personal well-being:

• Company car scheme - up to two vehicles
• Highly competitive performance bonus (role dependant)
• Up to 7 % Employer Pension Contribution
• Annual Leave - 22 days increasing to 26 with continued service, plus bank holidays
• Exclusive retail discounts - through our Rewards Apps
• Enhanced Maternity, Paternity and Adoption Leave
• Employee Assistance Program