Customer Solutions Manager

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the ticketing industry is seeking a Customer Service representative in London. The role involves responding to customer inquiries, managing ticket dispatch, and ensuring exceptional service delivery. The ideal candidate will possess strong communication skills, problem-solving abilities, and experience in social customer service.

Benefits

23 days annual leave plus Birthday leave

Enhanced pension contributions

Complimentary tickets

Recognition Awards

Employee Assistance Programme

Qualifications

• Experience in social customer service and communication across business levels.
• Ability to adapt to changing environments and manage conflicting deadlines.
• Experience using CRM systems, preferably Zendesk.

Responsibilities

• Respond to customer queries via phone and email.
• Print and pack tickets for upcoming events.
• Provide service delivery reporting as required.

Skills

Communication

Problem Solving

Time Management

Customer Service

Attention to Detail

Tools

CRM Systems

Zendesk

Job description

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Ticketek is a global leader in ticketing and technology with 40+ years’ experience with ticketing major international events and partnering with the world’s premier venues. We put fans and innovation at the heart of everything we do.

An exciting role has become available for someone who has a passion for the events / music industry in our Ticketek UK Customer Services team based in London.

Culturally we are ambitious, innovative, commercial, fast paced environment, where our focus is on our people’s strengths and talent. This environment has been key in our success to date – one that is collaborative where our people aspire to exceed.

Every day might look a bit different however it is likely to include customer service, ticket dispatch, event related support. You will have a continuous improvement mindset, deliver timely, efficient, and effective Customer Service and Dispatch services.

The Role

Being part of our Customer Services team, you will:

• Respond to customer queries via phone and email
• Print and pack tickets for customers to upcoming events
• Provide service delivery reporting as required
• Be conscious of the customer experience in all that you do
• Collaborate across a broad stakeholder group
• Respond to the wider business and clients

Requirements

The Person

We're looking for someone who:

• Communicates with style and professionalism, across all levels of business relationships
• Is adaptable, able to mould to an ever-changing environment
• Has the ability to problem-solve, both being able to think of, and implement innovative solutions to everyday problems
• Has excellent time management skills with the ability to deal with conflicting deadlines
• Possesses a keen eye for detail
• Is able to quickly establish rapport and develop client relationships
• Is a team player willing to strive to deliver exceptional results
• Has social customer service experience; used to being on the telephone and answering emails
• Has experience using CRM systems, Zendesk would be ideal

The role is Monday – Friday 9:00am – 5:00pm, with some weekend work required.

Working for TEG and Ticketek UK

Our people enjoy a wealth of benefits including:

• 23 days annual leave plus Birthday leave
• Enhanced pension contributions, sick and family leave
• Complimentary tickets
• Recognition Awards
• Employee Assistance Programme

At TEG a balanced workforce where everyone belongs, supported by processes and policies which advocate this is the heart of our strategy. We therefore welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation.

We want to make sure our recruitment processes are accessible and inclusive for all people. If there’s any adjustments that need to be made to ensure you have a fair and equal experience in our recruitment process, please advise us when scheduling your interview.

Please know you must have the right to work in the UK to be considered for this role.

If we’ve just described you, then please apply by sending your CV, cover letter and your salary expectations to us.