Administration Assistant

TN United Kingdom; Harrogate; On-site; GBP 27,000; Full time

Job summary

A leading company in electric vehicle infrastructure seeks an Administration Assistant to coordinate schedules for Field Service Engineers, manage work orders, and enhance maintenance processes. Join a fast-growing team dedicated to sustainable mobility.

Benefits

35 days annual leave

BUPA Healthcare

Salary Sacrifice Pension Scheme

Salary Sacrifice Holiday Purchase Scheme

4pm finish on Fridays

Qualifications

• Proficient in Microsoft Office Suite.
• Strong IT and computer literacy.

Responsibilities

• Coordinate work orders and assist FSE and Logistics team members.
• Manage dispatch of FSEs to service locations.
• Serve as primary contact for ChargePoint operators.

Skills

Organisational Skills

Communication

Problem Solving

IT Literacy

Tools

Microsoft Office Suite

Fleet Management Software

Job description

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Job Description

We’re looking for a highly organised Administration Assistant to join our team and help power the future of electric vehicle (EV) infrastructure.

In this pivotal role, you’ll coordinate the schedules and activities of our Field Service Engineers (FSEs), ensuring the smooth delivery of commissioning, maintenance, and repair services across the network of EV charge points.

If you're a natural problem-solver with strong communication skills and a knack for keeping things running like clockwork, we want to hear from you.

Join us in shaping the future of clean transportation—apply now to be part of a fast-growing, forward-thinking company making a real difference in sustainable mobility.

Job Requirements

Essential:

• Proficient in Microsoft Office Suite
• Strong IT and computer literacy
• Excellent organisational skills
• Great communicator with strong problem-solving abilities
• Collaborative team player

Desirable:

• Previous experience in scheduling or coordinating remote teams
• Experience communicating with a wide range of customers and clients
• Familiarity with fleet management software

Job Responsibilities

• Coordinate all aspects of work orders, ensuring deadlines and deliverables are met, and assist FSE and Logistics team members when needed.
• Manage the dispatch of FSEs to service locations, optimising routes and schedules for efficiency.
• Monitor and document maintenance activities, including service dates, performed repairs, and future maintenance requirements.
• Serve as the primary point of contact for ChargePoint operators, manufacturers, fleet operators, and clients regarding maintenance schedules, repair services, and commissioning.
• Produce invoices based on customer purchase orders, service times, and maintenance costs.
• Proactively address and resolve issues related to repair tickets, maintenance, technical challenges, or parts issues.
• Identify opportunities to improve maintenance processes and contribute to the development of best practices for EV.
• Prepare daily job reports and update tickets on progress.

Job Benefits

• Salary £27,000
• 35 days annual leave (inclusive of company shutdown days)
• BUPA Healthcare (after 6 months)
• Salary Sacrifice Pension Scheme (8% total)
• Salary Sacrifice Holiday Purchase Scheme (up to 5 days)
• 4pm finish on Fridays
• Additional benefits platform for you to select a wide range of discounted benefits and services
• Long Service Awards