Medical Assistant- Digital Health (Fully Remote)

Abi; Manchester; Remote; GBP 25,000 - 35,000; Part time

Job summary

A leading global virtual care platform seeks a part-time clinical support professional based in the UK. The role involves managing relationships with healthcare professionals, ensuring service quality, and contributing to telemedicine services. Ideal candidates are recent medical graduates or senior students with strong organizational skills and a keen interest in healthcare technology.

Benefits

Work equipment (laptop, peripherals)

Classpass fitness membership

Learning and development resources

Streaming service of your choice

Free access to micro-consultation service

Qualifications

• Interest in healthcare and technology.
• Strong organizational and project management skills.
• Ability to manage time independently.

Responsibilities

• Provide clinical expertise and guidance.
• Monitor company performance against SLAs.
• Create and maintain accurate medical documentation.

Skills

Communication

Organizational skills

Project management

Proficiency with technology tools

Education

Graduated from medical school or senior-year medical student

Tools

Spreadsheet software

Presentation software

Word processing software

Job description

Abi is a global virtual care platform, providing patients with on-demand, omni-channel access to healthcare professionals in 44 countries around the world. Our mission is to make professional healthcare as easy to access as advice from a friend.

By radically reducing barriers to professional healthcare access, we contribute to the United Nations Sustainable Development Goal 3: "to ensure healthy lives and promote well-being for all."

The role

In this role, you will provide valuable clinical support to our team, assisting with various tasks that require your medical expertise. You will help ensure the quality of the healthcare service provided to our patients.

You will:

• Understand our healthcare professionals, located in more than 40 countries
• Learn how our services work and familiarize yourself with our user interfaces
• Manage relationships with healthcare professionals to impact user experience positively
• Monitor company performance against SLAs

Objectives

Your primary objectives will include:

• Providing clinical expertise and guidance in tasks requiring medical knowledge
• Collaborating to enhance the quality and efficiency of our telemedicine services
• Understanding our services, interfaces, and healthcare professionals across countries
• Proposing process improvements, technological advancements, or workflow streamlining to optimize efficiency and satisfaction

Tasks

• Ensure smooth operation of telemedicine services leveraging your clinical expertise
• Create and maintain accurate medical documentation
• Collaborate with healthcare professionals for optimal patient outcomes
• Assist in developing and implementing telemedicine protocols and workflows
• Support administrative tasks requiring medical knowledge
• Assess service quality through data and metrics analysis
• Identify trends and areas for improvement
• Build, analyze, and present reports
• Participate in launching services in new markets
• Propose improvements to internal processes at any stage

Requirements

You are available for a part-time, fully remote role based in the UK (preferably Manchester).

Attributes

• Interest in healthcare and technology
• Recently graduated from medical school or a senior-year medical student exploring digital health careers
• Strong organizational and project management skills, attention to detail, ability to multitask
• Proficiency with technology tools for networking, communication, and collaboration
• Ability to manage your own time independently
• Curious and proactive in your professional approach
• Trusted for integrity and honesty
• Understanding of the dynamic tech startup environment and willingness to learn
• Enjoy working in an international setting

Skills & Experience

• Experience in a healthcare-related role (practice medicine, telemedicine, medical recruitment, etc.)
• Excellent communication skills in English; additional languages are a plus
• Ability to build and maintain relationships with healthcare professionals
• Proficiency in spreadsheet, presentation, and word processing software

Benefits

• Work equipment (laptop, peripherals)
• Classpass fitness membership where available
• Learning and development resources
• Streaming service of your choice (Netflix, HBO, Disney+)

What else?

• Work in a dynamic, international environment
• Opportunities for skill development and career growth
• Free access for you and your family to Abi’s micro-consultation service
• Encouragement for applications from marginalized identities

We look forward to learning more about you!